Brian D'Silva Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Project managed various IT projects namely: - Office 365 including OneDrive and Teams - Enterprise Data Warehouse aimed at increasing Business Intelligence Reporting and Analytics capability for Reporting and Record-Keeping Requirements (RRR) data - Geographical Information System (GIS) that provides an interactive map and information about where certificates and licenses have been granted in the province -License Application portal with third party payment portal integration and e-signature capability -Incentive Rate Mechanism (IRM) to replace the 20 existing Excel spreadsheets with smart forms and reports built within Pivotal UX and sets the foundation for a dynamic rates database -Cloud based Call Center Application ICE from Computer Talk- Enterprise Architecture - Aligned IT with the Business. Led the coordination and development of IT models (Business processes, SWOT, Risks, etc.) based on current environment to ensure alignment and developed the IT plan and related IT budget. Monthly review of IT spend and budget forecast for the year- Supervised I.T. Infrastructure and Operations Maximized service levels for all mission critical IT systems Developed staff to realize full potential and out perform Instituted a service model based on ITIL to maximize end-to-end service. 88% of requests closed within two business days Built a scalable high availability infrastructure  Oversee implementation of controls and required governance Carried out IT security risk assessment and managed vulnerability projects as needed.- In 2005, as Acting IT Manager, developed the IT Strategy and implemented various projects to ensure IT alignment with Business

Hydro One (1998-2002)Senior Technical Specialist /Project manager Assessed client requirements, coordinated, scheduled, budgeted and supervised 7x24 application support, tests, SMS packaging and deployment in the following environment: Mainframe, MS Windows NT 4/2000/Active Directory/LDAP, MS SQL Server 7/2000, Unix, MS Office 97/2000, MS Exchange 5.5/2000, IIS 4/5.5, Outlook, ARS Remedy, Visual Basic, People Soft Pay, HR & Financial modules, Oracle, PL/SQL, C, C++, COBOL, HTML, Dream weaver, Java & XMLManagement Board Secretariat (1997)Senior Technical Specialist Analysed, designed, developed, scheduled, implemented and supported various types of EDI transaction sets, in the existing environment (MPACT on Tandem)Metropolitan Toronto Police (1994-1996)Technical Analyst/Specialist Participated in the design and implementation of the LAN/WAN Supervised help desk staff supporting 5,000 users. Achieved 65% resolution and over 90% customer satisfaction.

B. Comm, I.T. Management - Networks & Telecommunications

Cpa Diploma, Computer Programming And Analysis

Master Mariner, Marine Business, Marine Law, Navigation