• Engineered automation of SQL reports through Apache Nifi, set up an SFTP server for report aggregation and devised a PowerShell script for streamlined report retention management.• Executed in-depth data analysis using SQL, and designed compelling visualizations via Power BI, bolstering data-driven decision-making processes.• Managed all technical support aspects for RADCOM's solutions, including client‑specific integration, deployment, customization, and KPI reporting.• Handled support and deployment of RADCOM's software product solutions in various customer environments.• Maintained strong customer interactions, independently driving customer calls and communications Led and delivered small internal customer projects end‑to‑end, ensuring clear internal communication throughout.• Conducted daily maintenance and problem resolution, system patching, software upgrades, and routine system configuration.• Identified, diagnosed, and resolved system‑related issues with proficient troubleshooting and root cause analysis skills.• Achieved successful restoration of numerous Back-End and Front-End alarms/outages Implemented successful SNMP integration with Netcool monitoring system.• Spearheaded the development of several GT FBB reports/dashboards using QInsight and Grafana platforms on continuous improvement.

Oversees day-to-day NOC operations to ensure that the entire NOC shift across all domains (TX, RAN, CS/PS Core) runs smoothly and efficiently.Responsible for reporting network performance and service availability to management, partners, and peers.Manage the Network Operations Center's (NOC) workforce, including performance reviews.Assist in the recruitment and training of new NOC engineers.Works on special initiatives assigned by the Network Operations Manager.Organizing team members' shift schedulesAssigning responsibilities to individual NOC engineers depending on their roles and abilitiesAssisting with duties and supervising NOC engineers as neededConducting performance evaluations and providing comments to upper management as well as team members

Surveillance of NSN, Huawei and Ericsson Core Network elements (HLR, MSS, MGW).First level of troubleshooting and understanding of the nature of fault.Performs fault isolations and corrections in the MSC and addressing subscriber complaints using TRAFFICA News and Nastar to isolate call failed transactions by clear codes interpretation and service simulationsAnalysis of the impact of an alarm or a failure on network resources and service, give a severity rating according to a predefined level matrix.Problem diagnosis, resolution, follow-up and escalation to next level in case of support. Strong commands of CORE equipment (HLR, MSS, MGW) operations, error handling, symptom collection, alarm reporting and clearing.Record of all information related to a problem in a Trouble Ticket: e.g. diagnosis, follow-up and resolution.Responsibilities also include:Supervises NOC CS Core team by determining workloads and schedules; develops, interprets and implements policies and procedures; Assists in the selection of staff; performs periodic evaluations of subordinates and recommends and implements discipline as required or promotionsActs as the NOC Shift Supervisor and will be in charge of operations issues on the assigned shiftKnowledgeable in the fields of Access, Transport, Bro and Packet Core NetworkCoordinates with other heads, vendors and operations, including scheduling and resolving current technical issuesMakes daily reports on shift operations and issues handled/escalatedGenerates weekly and monthly alarms clearing reports and presents them to managementGood communication skills; can relay clear and correct information to external parties to resolve an issue; can effectively communicate to the staff what is cascaded down to them from upper management

Surveillance of NSN, Huawei and Ericsson Core Network elements (HLR, MSS, MGW).First level of troubleshooting and understanding of the nature of fault.Performs fault isolations and corrections in the MSC and addressing subscriber complaints using TRAFFICA News and Nastar to isolate call failed transactions by clear codes interpretation and service simulationsAnalysis of the impact of an alarm or a failure on network resources and service, give a severity rating according to a predefined level matrix.Problem diagnosis, resolution, follow-up and escalation to next level in case of support. Strong commands of CORE equipment (HLR, MSS, MGW) operations, error handling, symptom collection, alarm reporting and clearing.Record of all information related to a problem in a Trouble Ticket: e.g. diagnosis, follow-up and resolution.

Provide operation and maintenance of 2G/3G Network -Circuit Switch Network (Nokia DX200 MSS/MSC, Nokia IPA2800 MGW), HLR's and GMSC(Gateway MSC's)Implementation of Switch Work Order(SWO) in Metro Manila Network Elements (NE's)Provide operation and maintenance of Front End Server's(CRT's, CPIN, Prepaid Node's)Manage and monitor service availability and performance of NetworkPerforms routine and preventive maintenancePerforms Configuration, Alarms and Fault Management of GSM/UMTS Network and escalate and resolve outstanding issues until the alarm clearanceProvide reports (network outages, status update of network)Perform Quality performance of Network (e.g. Test call, Per E1 Testing, etc.)Perform hardware replacement and isolation of NE's(MSS,MSC,MGW)Performs Rehoming/Integration/Expansion in the Networks