Brian Daly Email & Phone Number

Livingston, Scotland, United Kingdom

Livingston, Scotland, United Kingdom

• Boasting over 5 years’ experience as a Service Desk Analyst I have gained invaluable experiences such as working with the networking team at Sky.The highlight for me in 2021 was being recognized by the I.T Service Desk.
• Adapting well to Pandemic by being quick to answer questions from ‘Triage team’ that were brought in to support the ITSD resulting in less calls to the ITSD as the triage team were more equipped to support users.
• Using effective communication to escalate ongoing fault with tool which saved ITSD around 200 tasks and hours of work per week.
• Keen to learn and gain experience I have completed the Apple OS X Course, worked on various projects such as Windows 10 Big Call Centre Upgrade, Network Access Control (NAC) ready, ‘All systems Go’ and worked within.

Livingston, Scotland, United Kingdom

• Determined to learn and progress within the Service Desk I had the confidence within a couple of months to support users on all queues including the Apple queue. Effective team working skills were used on a variety of.
• Supporting over 5000 employees with new building move to Sky Central
• Tech Bar in Sky Central
• Tech Ready Projects
• Skype for Business Project.
• Project ‘Shorthand’Quick to learn and adapt to new technologies I was already training new starts in the ITSD.