Brian Danforth Email & Phone Number

Pacific Northwest Headquarters

Greater Seattle Area

Managed contract renewals and overall customer relationships with 60 plus regional and national hospitals adding multiple new clients to company portfolio.• Ensured on-going client responsiveness and service through on site business reviews and consistent verbal and written communication to enhance customer relations.• Managed ad hoc blood component sales of over $1 Million in revenue each year to national blood centers and hospitals through networking and engagement with industry export organizations. • Expanded company footprint in Alaska with successful integration of new customers formerly served by Bloodworks competitors.• Refined customer experience through bi-directional engagement, facilitating customer meetings, on boarding new clients, developing client surveys.• Implemented major organizational project goals in introducing new blood product lines to clients and utilized project management skills to ensure successful adaptation by hospital customers.• Oversaw new client pipeline for potential new hospital customers and managed customer relations software database (Salesforce) to ensure all customer issues were documented and resolved.• Utilized background knowledge in project management, operations, sales, marketing, external communications to create business results. Utilized customer survey feedback to ensure best practices were prioritized to meet customer project timelines.• Managed ad hoc blood component sales of over $1 Million in revenue each year to national blood centers and hospitals through networking and engagement with industry export organizations.

Oversaw multi-state laboratory operational department supporting over 60 regional and national hospitals in a highly regulated environment. Managed 3 supervisors and numerous laboratory technicians.• Managed contract renewals and customer relations for over 60 hospitals ensuring highest level of service and quality was implemented.• Expanded operations into Oregon creating new division and served as project manager for brand new laboratory.• Increased regional and national customer data base gaining $7 Million in new revenue for the company by procuring multiple new hospitals through industry networking.• Enhanced ad hoc product sales of over $1 Million each year to national blood centers and hospitals through networking and engagement with industry export organizations. • Set strategic goals, oversaw compliance, and managed budget for critical operations department.• Implemented major organizational project goals in introducing new blood product lines to clients and utilized project management skills to ensure successful adaptation by hospital customers.• Refined customer experience through bi-directional engagement, facilitating customer meetings, on boarding new clients, developing client surveys.

Seattle, Wa

Manager, Hospital ServicesOversaw laboratory operational department supporting over 40 regional hospitals in a highly regulated environment. Managed 2 supervisors and numerous laboratory technicians.• Managed contract renewals and customer relations for over 40 hospitals ensuring highest level of service and quality was implemented.• Enhanced operations budget by procuring scores of export contracts worth over $20 Million in sales.• Enhanced ad hoc product sales each successive year to national blood centers and hospitals through networking and engagement with industry export organizations. • Set strategic goals, oversaw compliance, and managed budget for critical operations department.• Relocated operations to Renton and developed new department name, mission statement, and customer service culture which defined the department.• Refined customer experience through bi-directional engagement, facilitating customer meetings, on boarding new clients, developing client surveys.