Brian Danforth Email and Phone Number
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Passionate and experienced successful customer engagement and business development executive. Specializing in healthcare contracting and account management. Extensive experience managing large customer groups, customer database software, and establishing new business. Proficient in project management, customer marketing surveys, strategic planning, complaint resolution, onboarding new clients, budgeting, quality assurance, and market intelligence. Proven track record in securing positive customer relations, renewing contracts, completing written RFPs, planning and facilitating large client meetings, implementing organizational goals and collaborating with operations.
Bloodbuy
View- Website:
- bloodbuy.com
- Employees:
- 7
-
Senior Customer Engagement ExecutiveBloodbuy Feb 2021 - PresentPacific Northwest Headquarters -
Senior Customer Engagement & Business Development ExecutiveBloodworks Northwest Oct 2018 - 2020Greater Seattle AreaManaged contract renewals and overall customer relationships with 60 plus regional and national hospitals adding multiple new clients to company portfolio.• Ensured on-going client responsiveness and service through on site business reviews and consistent verbal and written communication to enhance customer relations.• Managed ad hoc blood component sales of over $1 Million in revenue each year to national blood centers and hospitals through networking and engagement with industry export organizations. • Expanded company footprint in Alaska with successful integration of new customers formerly served by Bloodworks competitors.• Refined customer experience through bi-directional engagement, facilitating customer meetings, on boarding new clients, developing client surveys.• Implemented major organizational project goals in introducing new blood product lines to clients and utilized project management skills to ensure successful adaptation by hospital customers.• Oversaw new client pipeline for potential new hospital customers and managed customer relations software database (Salesforce) to ensure all customer issues were documented and resolved.• Utilized background knowledge in project management, operations, sales, marketing, external communications to create business results. Utilized customer survey feedback to ensure best practices were prioritized to meet customer project timelines.• Managed ad hoc blood component sales of over $1 Million in revenue each year to national blood centers and hospitals through networking and engagement with industry export organizations. -
Director, Hospital ServicesPuget Sound Blood Center May 2014 - Oct 2018Oversaw multi-state laboratory operational department supporting over 60 regional and national hospitals in a highly regulated environment. Managed 3 supervisors and numerous laboratory technicians.• Managed contract renewals and customer relations for over 60 hospitals ensuring highest level of service and quality was implemented.• Expanded operations into Oregon creating new division and served as project manager for brand new laboratory.• Increased regional and national customer data base gaining $7 Million in new revenue for the company by procuring multiple new hospitals through industry networking.• Enhanced ad hoc product sales of over $1 Million each year to national blood centers and hospitals through networking and engagement with industry export organizations. • Set strategic goals, oversaw compliance, and managed budget for critical operations department.• Implemented major organizational project goals in introducing new blood product lines to clients and utilized project management skills to ensure successful adaptation by hospital customers.• Refined customer experience through bi-directional engagement, facilitating customer meetings, on boarding new clients, developing client surveys. -
ManagerBloodworks Northwest Jan 2000 - Apr 2014Seattle, WaManager, Hospital ServicesOversaw laboratory operational department supporting over 40 regional hospitals in a highly regulated environment. Managed 2 supervisors and numerous laboratory technicians.• Managed contract renewals and customer relations for over 40 hospitals ensuring highest level of service and quality was implemented.• Enhanced operations budget by procuring scores of export contracts worth over $20 Million in sales.• Enhanced ad hoc product sales each successive year to national blood centers and hospitals through networking and engagement with industry export organizations. • Set strategic goals, oversaw compliance, and managed budget for critical operations department.• Relocated operations to Renton and developed new department name, mission statement, and customer service culture which defined the department.• Refined customer experience through bi-directional engagement, facilitating customer meetings, on boarding new clients, developing client surveys.
Brian Danforth Skills
Brian Danforth Education Details
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Communications
Frequently Asked Questions about Brian Danforth
What company does Brian Danforth work for?
Brian Danforth works for Bloodbuy
What is Brian Danforth's role at the current company?
Brian Danforth's current role is Senior Customer Engagement Executive at Bloodbuy.
What is Brian Danforth's email address?
Brian Danforth's email address is br****@****snw.org
What is Brian Danforth's direct phone number?
Brian Danforth's direct phone number is (206)-292*****
What schools did Brian Danforth attend?
Brian Danforth attended University Of Washington.
What skills is Brian Danforth known for?
Brian Danforth has skills like Healthcare, Hospitals, Process Improvement, Leadership, Customer Service, Healthcare Management, Strategic Planning, Management, Program Management, Team Building, Quality Assurance, Project Management.
Who are Brian Danforth's colleagues?
Brian Danforth's colleagues are Lorie Perez, Joey Abascal.
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Brian K. Danforth
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