• Led initiative to improve Humana Centerwell customer service effectiveness across 4 business segments and 20+ customer service centers. Identify and sized 10 major opportunities and developed several future state options to improve effectiveness depending on business strategy. • Developed new enterprise process and technical solution to manage Humana’s portfolio of strategic initiatives with product manager responsibilities for the technical solution.• Developed and implemented a stage-gate process and portfolio management solution to efficiently manage a $275M portfolio of fee-for-service cost reduction projects.

• STAR award recipient for outstanding leadership and performance for leading customer service case management program to enable Humana to meet or exceed industry standards for case resolution, resulting in a 50% reduction in case age and 32% reduction in inventory.• Developed governance process “Design an Integrated Horizontal Experience” and supplied operational support to manage a $71M portfolio of strategic initiatives within 2% of budget.• Managed portfolio of 20+ process re-engineering projects resulting in $2.3M savings. Coached project leaders on identification of robotic process automation opportunities.• Partnered with Humana's Specialty business to find opportunities to reduce customer service contact volumes and call transfers by 10%.

• Product Life-cycle Management (PLM) business architect responsible for processes, and engineering systems for “Supplier Collaboration during Product Development” process.• Program manager responsible for $100M enterprise program to “Improve Part Design Reuse and Prevent Service Parts Proliferation”. Developed business case, strategy, and led “Prevention” and “Systems” work-streams. Mapped the end-to-end part lifecycle documenting 60+ improvement opportunities.• Department budget coordinator managing $30M+ annual departmental capital and expense budget. Successfully managed budgets to within 5% targets under challenging business conditions.

• Enterprise process owner and product manager of NPI “Product Cost Management” application to enable engineering bill of material cost rollups. • Deployed and supported 4500+ engineering, purchasing, and business resource associates.• Enabled 50% process improvement and $50M in direct annual product savings. • Recipient of 2013 Mountain Mover Award for exemplary results in the areas of cost, quality, and innovation.

• Business Product Manager for enterprise workflow application to manage “Concurrent Process Product Development (CPPD).” Improved development delivery process efficiency by 85%.

• Service Engineering Black Belt responsible for managing Forest Products Department continuous product improvement (CPI). Led collaboration with service engineering teams across the organization and internal team of 4 service engineers to resolve 50+ CPI issues.

• Forest Products embedded Black Belt responsible for improving engineering department efficiency by 15% through the development and implementation of an engineering workload management solution.

• Engineering leader for B-Series Wheel Skidder product with direct design responsibility for hydraulic systems & routings, sheet-metal, cabs, and engine installation. Experienced in Failure Modes and Effects Analysis (FMEA), design for “X,” CAD, and GD&T. Completed over 70 projects to improve manufacturing, cost, and quality. • Successfully brought 4 new grapple arrangements to market for the C-Series Wheel Skidder product under an aggressive 12-month deadline achieving industry leading performance, and an $1800 /unit cost reduction.

• Engineering / manufacturing liaison responsible for engineering and supplier quality manufacturing support for Forest Products including Wheel Skidders, Wheel Feller Bunchers, Knuckle Boom Loaders, and Felling Heads. Support included NPI issue management, engineering fit ups, part quality inspections, and troubleshooting machine issues.