Brian Darling Email & Phone Number

Portfolio ManagerProgram ManagerPMO ManagerI.T. Budget & Finance ManagerAccount ManagerRelationship ManagerProject Manager

Washington, Dc

• GDPR Security Officer for Society compliance. Created procedures and checklists to thoroughly process GDPR personal data requests.• Portfolio Manager for Infrastructure and Platform Services and Data Management. Responsible for managing and prioritizing enterprise infrastructure systems and all data initiatives.• Account Manager responsible for providing I.T. services to support programs, products and services for the ACS' Education Division and Grants Division. Serve as strategic partner with business areas proactively identifying opportunities and implementing solutions.• Project Office Manager responsible for I.T. portfolio. Developed and implemented I.T. service request processes, scoping tools and procedures. • Facilitated project prioritization reviews with Executive Management. Created and implemented custom balanced scorecard and prioritization processes for not-for-profits.• Managed high visibility internet development projects providing services to 160,000 members utilizing standard development life cycle methodologies.• Managed $2M corporate web portal implementation migrating 2,000+ web pages. Managed vendor relationships, monitored project plans, coordinated multi-disciplinary project teams meeting budget and deadlines.• Budget Manager developed, tracked and reported $20+ M expense and $8+ M capital budgets. Developed financial tracking tools. Prepared annual budget forecasts. Monitored and tracked portfolio project costs and schedules. Developed and delivered project accounting instruction to managers.• Wrote company software development capitalization policy based on SOP 98-1.• Managed Strategic Planning program utilizing the Zachman framework. Major deliverables: complete systems inventory, Level 1 system documentation, business process model documentation, functional de-compositions for all processes and full documentation of programs, products and services.

Washington, Dc

• Managed accounting conversion project to consolidate 300 bank accounts to 3 central disbursement accounts resulting in $25,000 monthly savings and more profitable cash management policies.• Decentralized commercial lease administration business processes from corporate headquarters to 12 nationwide regional market offices resulting in lower vacancy rates.• Managed the design, development and implementation of automating the corporate budget process incorporating SQL, VB, Excel and JD Edwards interfaces providing point of source data resulting in more accurate forecasts, savings of 6,000 annual man hours and 30% under budget.• Introduced SDLC, structured programming methodologies, and project management disciplines to the newly formed Information Technology division.

Reston, Va

• Evaluated and documented customer IP provisioning business process for a $1 billion telecommunications company. • Recommended and implemented process and system changes to customer internet subscriptions. This resulted in an automated and scalable implementation process involving order entry, fixed assets and helpdesk web based applications.

Los Angeles, Ca

• Managed a 12 member JAD team responsible for the design and implementation of a blended inbound/outbound telemarketing call center integrating COTS, EDI and custom loan processing systems on diverse platforms (client/server, SUN, Data General, Oracle, Progress), operating systems (NT, UNIX), and communication protocols (ISDN, T-1, frame relay). • Developed system, business, and operational models for call centers. Established service levels. Primary technical and operations liaison to end users, management and vendors.

Los Angeles, Ca

• Managed a 10 member JAD team tasked with the design and development of separate outsourced inbound and outbound telemarketing call centers integrating COTS and custom loan processing systems on diverse platforms (client/server, SUN, Oracle, Foxpro) and operating systems (Netware, UNIX). • Wrote approved proposal for a $28.4 million capital funding proposal to automate 550 branches with a PC based custom developed online loan origination/loan servicing system. Implementation manager for branch site preparation (data/telephony/electrical), system rollout, and establishment of regional training sites. Managed project planning, scheduling, accounting and outsourced vendors. Developed software release control/tracking processes. • Renegotiated consumer credit and underwriting software vendor contract resulting in annual savings of $100,000.• Wrote $1 million Collection Processing System funding proposal incorporating national database interfaces and auto-dialers. • Managed the integration of third party foreclosure/REO processing systems (Foxpro, DOS) with corporate finance system (COBOL) resulting in $30 million increased revenue.• Implementation manager for $3.1 million VAX/VMS based loan processing pilot program in 31 branches. Managed development of system design, architecture and data network.• Prepared annual division budgets in excess of $12 million

Fullerton, Ca

• Managed a staff of five responsible for the acquisition, installation, maintenance and end-user support of over 400 microcomputers and twelve Banyan local area networks.• Reengineered departmental operating procedures resulting in improved customer service response time and reduced problem resolution time.• Standardized hardware and software products meeting corporate strategic directives, established company guidelines for the acquisition of hardware and software.

Bachelor Of Arts (B.A.)

Certificate