Customer Service Manager and branch manager for west coast distribution center.

General Customer service. Pick up and drop off of Rental clients. Movement of company vehicles for cleaning, service, transfer or return to manufacturer.

Worked with insurance agents to collect and document Condo Master Insurance DocumentsUtilized Multiple CRM Tools (Iseries,MSP,Tracksource) to track policies for multiple lendersCombined strong phone skills and relationship building to speed agent response time

Design and implement online marking campaigns to maximize return on investmentCoordinate with sales associates to match campaign results to customer expectationsOptimize existing marking campaigns to improve performance and increase relevanceTrain and orient new team members to Google Adwords Editor and InterfaceCertified Google Adwords

Design and implement online marking campaigns to maximize return on investmentCoordinate with sales associates to match campaign results to customer expectationsOptimize existing marking campaigns to improve performance and increase relevanceTrain and orient new team members to Google Adwords Editor and InterfaceCertified Google AdwordsLead Generator, QwestIncreased functionality of call flow, allowing improved lead qualityCultivated opportunities for small businesses to optimize phone and internet servicesProvided new customer leads to generate revenue for QwestManaged, trained, oriented new hiresSales Associate, BestBuy.comAdvised consumers on electronics purchases through consultative sellingExcelled in customer satisfaction with perfect CSAT scores in November 2008Aided shoppers in online ordering leading to increased satisfaction and revenuesGenerated greater than $250,000 in sales over three months

Provided options and directions for customers seeking insurance productsServiced property and casualty insurance policiesSupported principle agents in project completionCreated, implemented and marketed new programs to attract customers

Coordinated home office with insurance agents across the countryProvided guidance and assistance to agents in new state license applications and appointmentsSupported productivity by figuring policy rates and explaining coverage availability

Telephone BankerIncreased customer satisfaction through managing balance inquiriesAnswered banking service questions for established and prospective customers

Aided students in applying for student loansTeamed up with customers to develop payment arrangements

Responded to inbound customer service callsInitiated outbound calls to customers in an effort to increase collections