Managing one or more customer service or service desk functions.Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.Delivering customer service through multiple channels including human, digital, self-service, and automated.Assist in identifying trends in continuing hardware, software or systems problemsDocument user problems, resolution, and new solutions for future reference using EHD tools andresourcesPerform first-level core troubleshooting on hardware/software systems problems; answerquestions, provide technical solutions, and follow up to assist users in solving their informationsystems problems in a continuous user-support environment

Assumed the role of acting Station Manager for Delta Airlines at SEA, ensuring that all company procedures and Federal Aviation Regulations were adhered to. Provided leadership to front-line work team, oversaw and coordinated operational performance including consistent customer service delivery and mentorship change, which enabled SEA to rise and win Delta Category "Station of the Year" award.Integrated culture of continues improvement in all areas of business operations.Coordinated with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employeesProvided effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

Managed and archived quality documentation and participated in internal and external quality audits.Supported marketing programs and campaigns with content and messaging to drive demand. Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.