License Admin Leader On Rnd It
Direct Collaborators: 6Managing licenses on a global scale with DevOps philosophy for internal clients of different technicalareas. Process Automation and providing technical support to said areas.• I have developed in 3 months a ticket systematization based on priority and global timezone, reducing from an 80% to a 10% response times, elevating productivity on the areas.• I restructured the technical solutions process for clients with DevOps philosophy, diminishingwait times from 70% to 10%.• Led the migration of 120 company licenses to a cloud-based system, with a decrease incosts of a 50% and transitioning with no dead time.