A Senior IT Support Manager and Technician with more than 25 years IT Experience in all areas of support, including a strong knowledge of Microsoft/Novell/Apple Hardware/Software maintenance. Help Desk support and guidance along with strong Second Line support and direct customer user contact experience supported by business oriented technical knowledge. I am a commercially aware individual with strong management skills and a proven track record of successful project delivery, on time and within budget. I have strong people management skills in both a technical and operational environment and I am regularly recognised for successfully motivating large virtual teams. A passionate communicator, I am driven and motivated in every aspect of my work..Specialties: Communication at all levels Logical Thinking and Diagnostics Project Management Leadership and People Management Coaching and Development;