Brian Dehaven Email & Phone Number

President for a statewide not-for-profit communications provider, specializing in voice and broadband services for under served rural communities, low-income residents, and educational and medical facilities. • Delivered 1,000 fiber-strand mile network worth $3.1M while securing an additional $4.2M in contracts for broadband services in rural central Texas• Developed and instituted operational processes and related databases for network operations, provisioning, order processing, and regulatory reporting• Overseeing design and implementation of a redundant broadband multi-wave DWDM network in rural Central Texas - - Each wave on network to provide 10 Gigabit Ethernet backbone supporting 4G/LTE, Microwave Transport, Gigabit Ethernet and Voice over IP (VoIP) services

Austin, Tx, Us

Directed operational support for activities related to voice operations, network design and deployment, and regulatory requirements. Responsible for systems development, deployment, and integration activities around the implementation of Evolve’s IP Multimedia Subsystem (IMS) core.• Developed and delivered cloud-based solution to geographically redundant data centers that is capable of 55M+ calls per day with a 99.999%+ success rate• Directed technical product development efforts for Microsoft Teams Direct Routing / Texting product resulting in a geographically diverse solution with nation-wide coverage and 99.999%+ availability.• Created and directed processes for telephone number acquisition, local number portability (LNP), AOCN, RespOrg, USF, and network monitoring/maintenance

Directed all operational activities for Worldcall Inc. and its subsidiaries including their regulated competitive local exchange carrier (CLEC) and non-regulated voice over IP (VoIP) companies. • Implemented VoIP production network capable of supporting 250M minutes per month. - Largest provider of VoIP termination minutes in Texas.• Established interconnection with vendor networks in 7 markets.• Created and managed processes and supporting systems for network operations center (NOC), provisioning, vendor management, and customer service functions. - 97% of orders completed by or before their due date. - 1 trouble ticket per 7.5M minutes of voice service.

London, Gb

Utilized as project manager and telecommunications subject matter expert on various operational, strategic, and regulatory projects.• Implemented a strategic planning process for a rural telecommunications cable and internet company resulting in the development of an enterprise planning financial model and an overall strategic plan. • Developed pricing methodology and database for tier 1 long haul provider, resulting in client savings of $3.6M annually by improving pricing data for downstream processes.• Analyzed wholesale billing function as part of a regulatory audit and created bill validation methodologies, associated metrics, and systems requirements for a tier 1 telecommunications company. This included evaluating contract management processes, adherence to contract terms, and accuracy in rating of bills.• Conducted Contact Center Rationalization analysis for a tier 1 telecommunication company delivering business cases related to consolidation and outsourcing scenarios.

Developed company strategy and business plan for a startup broadband services provider as a member of the executive staff. • Startup received funding, was purchased for $100M, and is still in operation after 13+ years utilizing most of the original business plan.Established and directed the Provisioning and IT organizations. • Created and maintained all processes.• Grew Provisioning Organization to an annual budget of $3.5M.• Achieved 98% due dates met for turn up of service as compared to an industry average of 82% due dates met on comparable services.Developed overall operational support systems (OSS) plan. Evaluated and negotiated with OSS vendors and system integrators resulting in recommendations for the implementation and funding of OSS plan as well as negotiated contracts. • All recommendations were accepted, followed and successfully implemented.• Directed $13.5M systems implementation and integration project as first phase of OSS plan resulting in creation of systems supporting inventory management, order management, circuit design and billing. Implementation completed on time and under budget.

Provided project management for activity-based regulatory TELRIC cost studies for a tier 1 telecommunications company. Developed overall approach for studies that yielded $2.5M in revenue.

Dallas, Tx, Us

Recruited into AT&T’s Leadership Development Program receiving 1 to 2 year assignments in various groups including corporate finance, sales and sales support, outside plant, and network/network operations center (NOC).• Sold and directed implementation of broadband services (DS3 to OC48 networks) securing $5M in contract revenue.• Developed expense model ($10 Billion annually) for AT&T’s (formerly Southwestern Bell’s) 3 year financial plan / 10 year view and derived company financial ratios.• Recognized for securing most operator services contract revenue ($66M) as well as most win back revenue ($4M).• Developed and chaired district revenue generation committee that was recognized for increasing operator sales referral revenue 200% over the previous year.• Created statistical Network Operations Center (NOC) technician evaluation system that was fully implemented by DFW NOC. Solely developed system and evaluation methodology.

Mba, Innovation

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