Brian Demers Email and Phone Number

* Responsible for all aspects of customer success from new to renewal including retention, adoption, internal client voice, and measurable ROI for our partners. * Responsible for building strong, trusting relationships and successfully upselling products and services. * Pioneered a customer engagement strategy that boosted product adoption rates through tailored workshops and training sessions. * Implemented data-driven success plans, resulting in a customer retention rate and a reduction in churn within the company's account portfolio. * Negotiated and closed multi-year renewal agreements with key accounts. * Acted as an advocate for customer needs within the company, influencing product development and contributing to an increase in feature adoptions. * Enhanced customer engagement by optimizing weekly account touchpoints and interactions.

* Responsible for all aspects of customer success from new to renewal including retention, adoption, internal client voice, and measurable ROI for our partners within a portfolio of 75+ accounts. * Built and maintained strong, trusted relationships with important stakeholders across a portfolio of diverse accounts within the healthcare, retail, restaurant, and public sector/CRE industries. * Increased new enterprise-level customer satisfaction through personalized trainings, executive-level meetings, and custom data analysis. * Utilized customer health metrics to customize interventions for at-risk accounts, reversing potential churn and solidifying renewal contracts. * Led quarterly business reviews with C-level executives across multiple key accounts, influencing alignment of our services with their strategic goals.* Collaborated with product teams by providing constructive customer feedback which led to the development of new product features.

Built and delivered complex analyses including consumer profiling, site analyses, market optimizations, and U.S. Potential analyses