Market Manager
Current• Since 2020, excluding a mega account, drove a 17% increase in revenue, from $11.8 million to $13.8 million at an average margin of 38% • Since 2020, excluding a mega account, grew new sales to existing or new customers by an average of $1.8 million per year at a 49% average margin.• Designed and executed a strategy for improved operational efficiency through changing customer buying behavior. This program has increased revenue per line and gross profit per line shipped by 135% since rollout.• In Q4 2023, began developing a print, digital, social media and advertising communication plan designed to increase the brand awareness of Bossard’s value add service model in my market. Plan rollout slated for May 2024 culminating in a June open house for current and prospective customers.• Since 2019, began shifting the 164 tail customers constituted of non-strategic, low revenue, transactional relationships, towards more profitable outcomes or different service providers. To date, I have shed 59 tail customers and are in discussion to transition 20 more. • Completed Bossard’s two-year global leadership and key account development program. Currently enrolled in the KAD Buddy Coach program.• Coached Customer Relations Representatives on using value based selling concepts to optimize customer purchasing habits.