In short, I contribute superior project and operations management skills and experience in an IT Service Management role.My current projects focus on streamlining support knowledge base, toolset, and procedures. I've also worked on creating a common knowledgebase to, above all else, raise the overall level of service given to all customers. This includes through documentation of legacy and current systems as well as credential management, remote access protocols, and SLA management.I am currently enrolled at Wright State University pursuing a degree in Computer Engineering. I hope to combine this with my existing ITSM knowledge to pursue opportunities in embedded system and remote sensing fields.In my free time I enjoy all kinds of outdoor activates including hiking, road biking, gardening, and more. I'm most often found outside with my lovely wife LeeAnn and dog Liesel in tow. I am also an avid DIY and home remodeler as well as an amateur woodworker.