• Spearheading digital adoption content strategy for multiple brands on flagship web-app via collaboration with developers, technical writers, and VPs.• Training traditional technical writers to plan, write, create, segment, manage, iterate, and analyze interactive help documentation microcontent for end-users. • Designing and conducting A/B tests, user satisfaction surveys, and churn retention effort, and reporting data analyses and visualizations to product team leadership.• Creating, implementing, and maintaining semi-automated in-app upgrade process to drive revenue while eliminating costs associated with sales efforts.• Designing, recording, and editing videos and GIFs for company-wide distribution, internal/external QA communications, and inclusion in end-user documentation.• Interviewing accounting team and documenting transnational, asynchronous workflows to enable creation of automated billing and payment processing system. • Conducting UX interviews and implementing semi-automated end-user feedback mechanisms to identify user pain points and inform content development strategy. • Reduced cancellations by 16% after designing, validating, and implementing customer-facing digital adoption microcontent to supplement existing UI. • Furthered a “Top 5” company goal by conducting and presenting market research on API developer community portals to inform future product development.

• Conducting all manner of editing (developmental, line, copy) for Harvard researcher’s dissertation chapters, presentations, academic articles, job market material, and grant proposals (one awarded $2.5 million). • Collaborated with graduate/doctoral students across a range of disciplines at Univ. of CA-Irvine Graduate Resource Center to refine national grant applications (one awarded $138,000), dissertations, publications, cover letters, and CVs. • Led Dissertations Boot Camp for advanced doctoral students at Univ. of CA-Irvine.

• Designed and taught "Introduction to American Government" and "East Asian Government and Politics" courses at California State Polytechnic University and "Comparative Politics" at Chapman University.

• Led local operations for fledgling Southern California branch and facilitated more than 150% growth in local accounts and revenue.• Interviewed, onboarded, trained, and coached Southern California staff.• Created and updated internal documents, training material, and public content.• Guided clients through yearbook publishing processes, including software training, creative processes, project management, and marketing.

• Taught SAT Reading, Writing, and Language courses in classroom settings.• Reviewed pre-release SAT Reading curriculum for clarity, accuracy, and consistency

• Individually mentored 20+ first-gen, low-income, underrepresented students using motivational interviewing to assess and encourage goal development/attainment as part of federally-funded program (DECADE PLUS) designed to facilitate retention, educational growth, and professional development among UC-Irvine undergraduate students.• Facilitated weekly group meetings and led program group meetings as needed. • Interviewed prospective Leadership Coaches alongside Program Director.