Brian Derbyshire Email & Phone Number

San Diego Metropolitan Area

Increase awareness of the Subaru product, brand, and retailer through alignment with the national strategy. Executing monthly digital strategy centered on focus models with the goal of increasing demand. Collaborating with strategic partners to increase demand conversion through process, staffing, action plan creation and follow-up. Delivering on Subaru’s.

San Diego County, California, United States

• Champion individual retailer planning and brand market presence by cultivating strong relationships with clients and serving as a trusted advisor. Recommend facility improvements that assist in increasing overall sales.
• 20% boost in market representation attained by upgrading or replacing poor performing retailers through buy/sells, capital infusion, or upgrade in personnel.
• 9% increase in exclusive retail markets reached by analyzing market share, retention, and convenience of each metro market within the Los Angeles region and developed a plan to improve brand performance.Competencies.

San Diego County, California, United States

• Business consultant for nine retailers, working to improve performance in sales, customer retention, and profitability. Communicated, implemented, and assisted partners through programs and policies and procedures.
• $3M annual revenue reached by a single account after implementing a new service capacity tool, representing a 32% sales increase; designed tool, eventually adopted company-wide after taking data and sharing the story.
• $204,000 reduction in annual labor expenses achieved by understanding the intersection between technology, customers, and business, increasing year-over-year gross profit by 23%.
• 2018 Summit Award for district performance earned by driving sales performance across verticals using a streamlined approach around capacity planning and sales strategies; conducted process observation and.

Torrance California

• Established job descriptions, organizational charts, and budgets for the newly created department. Delivered training to new associates and defined job responsibilities and deliverable requirements. Produced.
• 150% to target reached through outbound attempts conducted through robocalls, predictive dialer calls, direct mail, e-mail, and online messages; team made 150,000 weekly attempts vs. the 100,000 target.
• 100% completion of the recall campaign (within one year) accomplished by projecting staffing requirements, marketing cadence, and budget forecasting.Competencies: Relationship Building | Client Management |.

Torrance, California, United States

• Developed a three-year midterm customer service retention strategy by establishing tactics, objectives, and return on investment. Co-authored the annual business plan, including targets and timelines. Created annual.
• 400 enrollments within the first six months, outpacing goal by 49%, reached by spearheading the online service scheduling program; engineered customer integrations to meet functionality requirements through the.
• 5% lift in loyal customer base achieved by updating marketing materials and presenting recommendations to management.Competencies: Relationship Building | Client Management | Collaboration | Data Analysis | Project.

Torrance, CA

As a key member of Honda's customer retention team, I launched initiatives focused on communicating on behalf of the retailer to four different customer segments. In this role, I partnered with thought leaders to develop the 3-year customer retention strategy. Supporting the 3-year strategy, I successfully launched Honda's online service scheduling.

Greater San Diego Area

Represented the Honda brand, managing a district of 8 franchised Honda dealers within San Diego County. I develop productive trusting relationships with key dealer managers, enabling the district to meet the customer satisfaction target and exceed the parts sales target by 45%. I served as a subject matter expect and peer mentor in utilizing Honda's.

San Diego County, California, United States

• Engaged in activities that directly supported Honda and dealer lifetime owner loyalty, including customer satisfaction and retention for eight dealership facilities in the assigned district. Additional responsibilities.
• $19.5M in sales revenue won by turning around an underperforming territory in parts and accessory sales and customer service objectives by implementing a communication and training strategy with the dealer network.
• 9% increase in overall customer satisfaction experience (CSE), bringing the territory from 29th place to 3rd with an average of 93.9% CSE scores, netted by reviewing complaints and compliments to resolve customer.

Torrance, CA

Dedicated to customer satisfaction, I coached, mentored and managed a business unit of 9 brand ambassadors. My commitment to service and performance ignited my creativity to unite the team through competition to improve customer satisfaction survey scores by 3% in 3 months.

Portland, Oregon Area

I represented the Honda brand within Oregon, Washington and Alaska managing a district of 12 Honda franchised dealers. I focused on understanding each retailer's operation and partnered with department managers to implement process changes which increased customer satisfaction and retailer profitability.

Arlington Heights, IL/Torrance, CA

As a brand ambassador, I advocated on behalf of the customer to resolve product and dealer relations concerns. I coordinated with parts depots to allocate parts on backorder and followed up with customers to provide status updates. I participated in a work group focused on increasing owner loyalty through the evaluation of customer-handling procedures and.