- Was phone customer support for the Graduate Records Examination for Educational Testing Service- Handled escalated situations with difficult customers- Managed employee relations within teams- Acted as knowledge base for other employees- Mentored struggling employees to improve productivity and knowledge retention- Was impromptu tech support for other employees- Trained and mentored employees on email support through Egain- Acted as Quality Assurance Specialist for email support- Managed email support team- Assisted Service Delivery Manager with metrics reporting

- Ran an independent computer repair service out of my dorm- Fixed systems with problems ranging from infection of software to hardware failure- Service was only offered to other college students

- Taught over 50 middle school and high school aged students acting and directing- Taught basics of set, sound, and light design- Produced numerous shows over these years

- Worked on all areas of the store including customer service, marketing, pharmacy, and photo development- Trained in IT systems used by Rite Aid

- Intern tasked with producing over 10 different plays for CSC in the course of 3 months- Starred in the debut of Untitled Masterpiece by Patrick Flynn- Participated in various advertising and marketing strategies including telemarketing, door-to-door sales, and personal marketing- Worked on and/or participated in all shows produced that season in varying capacities including sound management, backstage work, and set design