• Selected for Deloitte’s Products and Solutions Fellowship, developing new product asset intake strategy and evaluating investment criteria for new product concepts to bring to market, to expand Deloitte’s asset-based consulting strategy

• Designed marketing processes for e-commerce, merchandise brands, and product assortment photo shoots to integrate to a content management platform and enable a consistent omni-channel customer experience for a Fortune 200 US retailer• Evaluated in-store marketing division of a Fortune 200 US retailer resulting in identification of $6-8M in executable savings opportunities in graphics production, shipping, and waste• Supervised the program management office for an Anti-Money Laundering remediation program including project budgeting and forecasting; trained 100+ new personnel on $11.3M remediation project within the broader AML program • Researched the retail banking industry and analyzed customer experience trends to develop the business case and imperatives for banks to adopt a customer centric business model and marketing approach, facilitating future project sales for Deloitte

• Developed $12M budget and facilitated issue management process to enable a seamless customer-facing pharmacy claims platform transition for 2M+ customers as part of merger between a national health plan and a pharmacy benefits manager• Collaborated with key technology, marketing, and operations stakeholders to determine the customer experience implications of credit card product cancellation for a Fortune 200 bank, impacting 10M+ customers• Designed operational dashboard using advanced analytics tool to track and report performance of 350+ regulatory projects for a Fortune 200 bank; trained 10 employees on usage and customization

• Oversaw territory of 10 retail stores including executing store-level marketing programs and plan-o-grams, forecasting demand and buying necessary inventory in accordance with demand and promotions; exceeded weekly sales targets• Initiated a supply chain assessment to formulate recommendations to senior management on improved in-store operations and streamlined processes for deliveries and fulfillment