Brian Dickinson

Brian Dickinson Email and Phone Number

AWS Technical Customer Service Specialist- Social Media at Amazon @ Amazon
seattle, washington, united states
Brian Dickinson's Location
Redmond, Washington, United States, United States
Brian Dickinson's Contact Details

Brian Dickinson work email

Brian Dickinson personal email

n/a
About Brian Dickinson

A persons value lies in the things you cannot see. It is like a diamond you have to dig deep to find it. Make the effort and you will be rewarded.

Brian Dickinson's Current Company Details
Amazon

Amazon

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AWS Technical Customer Service Specialist- Social Media at Amazon
seattle, washington, united states
Website:
amazon.com
Employees:
500669
Brian Dickinson Work Experience Details
  • Amazon
    Aws Technical Customer Service Specialist- Social Media
    Amazon Aug 2020 - Present
    Virtual
    Social Media Specialist
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  • Becu
    Retail Experience Support Specialist
    Becu May 2019 - Jul 2020
    Tukwila, Washington
    The Retail Experience Support Specialist will serve as an expert in Credit Union policies, procedures and services. This person will assist internal customers regarding the set-up, maintenance and servicing of Member accounts, services, and transactions. In addition, the Retail Experience Support Specialist is expected to handle escalated Member issues and recommend exceptions to Retail Delivery processes and procedures. This person will also be a subject matter expert resource to those outside of Retail Delivery to support and communicate any changes to existing processes. This person will possess problem resolution, negotiation and workflow management skills, and will maintain a leadership role within Retail Delivery by supporting the service and quality objectives of the organization.
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  • Becu
    Member Consultant Ii
    Becu Nov 2016 - Apr 2019
    Bellevue
    The Member Consultant II provides a seamless delivery of member service from routine to complex issues by assisting in a branch environment. The role will be required to deliver a high quality member experience while using their knowledge of multiple products and will identify, diagnose, and act on members’ consumer financial needs, including referrals to the appropriate line of business for specialized services. The MC II utilizes their thorough knowledge of credit union products, including business deposit products and small business loans, consumer loans and lines of credit and deposit products (such as IRA products), to provide excellent customer service to the member. The Member Consultant II is responsible for serving as a subject matter expert to members and Member Consultants, creating an outstanding member experience by resolving member service needs, and delivering expertise in specialized financial services.
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  • At&T
    Social Media Manager
    At&T Feb 2013 - Jun 2016
    Bothell Washington
    I would connect with customers via Facebook, Twitter and the AT&T Forums to resolve issues ranging from simple billing to warranty exchanges and everything in between. On occasion I would deal with complaints about specific employees and store locations
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  • At&T
    Customer Service Team Manager
    At&T Sep 2004 - Feb 2013
    Bothell Washington
    A majority of this time was spent as an manager of a technical support team. This role included providing timely feedback based on the AT&T internal feedback model, managing attendance, monthly trainings and career development.During this time I acted as a hiring manager for the tech support group. I brought on 2 classes of 20 representatives. After coordinating interviews and candidate selection I oversaw training and a 3 week nesting period before they were assigned to permanent teams. I worked closely with my area manager to build a chat support model utilizing the Liveperson chat tool to interface with our customers. We started with a team of 4 averaging 200 chats a month and within the first 12 months expanded to a team of 12 averaging 12,000 chats a month before we rolled it out to a larger call center and change the roll of our group.
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  • At&T
    Customer Service Representative
    At&T Nov 1998 - Sep 2004
    Bothell Washington
    In this role as an inbound customer service specialist I handled everything from billing to technical issue such as not able to place or receive calls as well as warranty exchange processes.
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  • Us Army
    19K10 - M1A1 Armor Crewman
    Us Army Nov 1995 - Nov 1998
    Ft. Knox Ky. / Camp Casey South Korea / Ft. Lewis Wa.
    JOB DUTIESOperate tracked and wheeled vehicles over various terrainUse communications equipment to receive and relay battle ordersLoad and fire gunsRead maps, compasses and battle plansAfter an injury left me unable to work on the tanks I was moved to the the Battalion Operations and Planning group (S3 Shop) where I filled the role of Battalion Schools NCO. In this role I maintained all training support materials; prepared materials for advising the unit commander on unit mobilization posture and requirements; provided information required for the unit status report; attended all unit training assemblies, and annual training periods providing assistance and guidance in the preparation for and execution of unit training; maintained the unit MOS qualification training program. I also maintained the Battalion Red Cycle Calendar to ensure all tasks sent from I Corp (Base command) were completed on time.
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Brian Dickinson Skills

Management Coaching Creative Problem Solving Conflict Resolution Technical Support Veteran Cross Functional Team Leadership Written Communication Verbal De Escalation Salesforce.com Liveperson Social Media Outreach Employee Training Android Ios Team Leadership Leadership Microsoft Office Microsoft Outlook Social Media Facebook Twitter Team Building Customer Service Customer Relationship Management Customer Satisfaction Customer Retention Hiring Microsoft Excel Community Outreach Interpersonal Skills De Escalation Sociology Media Outreach Time Management

Brian Dickinson Education Details

Frequently Asked Questions about Brian Dickinson

What company does Brian Dickinson work for?

Brian Dickinson works for Amazon

What is Brian Dickinson's role at the current company?

Brian Dickinson's current role is AWS Technical Customer Service Specialist- Social Media at Amazon.

What is Brian Dickinson's email address?

Brian Dickinson's email address is br****@****ecu.org

What schools did Brian Dickinson attend?

Brian Dickinson attended University Of Washington Bothell.

What skills is Brian Dickinson known for?

Brian Dickinson has skills like Management, Coaching, Creative Problem Solving, Conflict Resolution, Technical Support, Veteran, Cross Functional Team Leadership, Written Communication, Verbal De Escalation, Salesforce.com, Liveperson, Social Media Outreach.

Who are Brian Dickinson's colleagues?

Brian Dickinson's colleagues are Calvin R., Dario M., Thomas Mcguire, Mahboob Khan, Robin Horton, Ramaswami Lakshman, Daniele Broccini.

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