Associate Director Network Process And Quality
CurrentWork with oustside forces to maintain multi-billion dollar budget by developing daily load solutions for instalation and repair workloads by developing forecasts of needs and moving the appropriate workforces to limit or eliminate unnecesary spending on overtime and housing expenses.-Recommend force shifts to other organizations on a long term basis to better utelize our entire workforce.-Maintain Installation and repair service appointments ensuring customer satisfaction with timely service intervals.-Serve as a Service Ambassador actively marketing AT&T services and products to current and potential customers.-Meet face to face with customers to remedy service issues.-Inspect technician jobs and provide feedback ranging from positive rewards to dismissal.-Take daily calls from technicians, managers and customers-Developed floor plan, telecommunications plan and moving plans for a new office in Southfield
