OVERVIEW:Results-driven, creative, customer-focused leader with extensive managerial, solid hands on mechanical repair/replacement and troubleshooting experience in fast paced challenging automotive environments seeks a position with an opportunity for advancement within a prominent and progressive facility. • Understands day to day operations, including scheduling, dispatching, conflict resolution, and finalizing work orders to achieve maximum profitability and customer satisfaction.• Displays enthusiasm and excitement about the product and job or task at hand implementing planning, developing, managing, operating and troubleshooting skills.• Utilizes great people skills with both customers and employees to create, maintain and grow a win-win professional relationship.• Presents professionalism, leadership, administrative and hands on skills plus the ability to train others to increase the production of team members individually and as a whole.• Accomplishes target goals by working with others and/or alone to complete tasks, troubleshoot, and gain knowledge from the experience.• Comprehends the mechanics of how systems work (air, hydraulic, mechanical, electrical, etc.) and can diagnose and pinpoint the root of the problem using basic principles, meters, scanners and schematics.• Ability to set action plans and goals (immediate, long and short term).• ASE Technician Certifications, Ford Motor Co. Certifications, Hyundai Motor America Certifications, Acura and Emergency Service Certifications.PROFESSIONAL EXPERIENCEVinart Service ManagerEmmaus, PA2009-2016 Stateline Hyundai and Ford: Assistant Service Manager Phillipsburg, NJ2007-2008Continuation with the new owners of this franchise of World Auto GroupWorld Auto Group (Ford-Hyundai World): Assistant Service Manager/Service ManagerPhillipsburg, NJAugust 2003-February 2007 World Auto Group (Ford-Hyundai World): Service AdvisorPhillipsburg, NJJuly 2001- August 2003