Client Service & Solutions - Vice President
Current- Defined a new data model for how we quantify our clients from Customer – Account – Operational Accounts. Leading to a better understanding of who we contract with and our overall exposure.
- Subject matter expert working with IT to implement Global Markets Data Mart “EPP” which is supported by Informatica.
- Leveraged the use of Mastered Data to implement a more accurate onboarding tool.
- Initiated discussions with stake holders both internal and external, translated what was said into action items, while working to implement a client solutions tool in Appian. Creating a data lineage that could feed.
- Working to develop and implement a new structure for the client solutions team. Inclusive of static data accuracy, client related inquires and service Lead to the implementation of a robust client services tool which.
- Reviewed process’ to improve efficiency across operations and onboarding teams. Removing Silos thus creating a more fungible group of employees.