Brian Doust Email & Phone Number

Buffalo, New York, United States

- Develop and maintain relationships with key decision makers of the largest dealership groups in North America. - Identify business vertical opportunities with existing clients to maximize sales and exceed monthly and quarterly quotas. -Main point of contact for all dealer partners to ensure customer success by addressing customer concerns in a timely manner.- Lead and/ or participate in client projects, ensuring internal teams take necessary actions on our deliverables.- Internal voice of the customer.

- Supervised a team of 11 account service representatives. - Developed KPIs that engaged reps to provide industry leading support to exceed company goal for client retention. - Conduct and/ or participate in recruitment interviews and hiring of new employees.

Manage overall branch operations and supervise the management team. Responsible for driving revenue and maximizing branch operational profits through strategic planning. Train and provide guidance to management trainee employees.- Manage the efforts of branch employees in providing a high level of customer service- Supervise, mentor, train, coach, evaluate and develop staff- Prepare effective and timely employee reviews and oversee the review process- Develop overall sales and marketing strategy for the branch- Act as account manager to corporate accounts, dealerships, service centers and body shops- Utilize internal CRM to manage branch accounts and client information- Call on existing and potential customers to develop business

Assist the Branch Manager in the daily branch operations with a strong focus on sales and customer service for the Stoney Creek office. - Responsible for the employee development through training and feedback on a daily basis- Employee scheduling to optimize productivity with each individual- Promote our brand by providing industry leading customer service- Analyze financial statements and provide management with monthly profit projections- Analyze profit projections and implement new strategies to further financial growth goals

Niagara Falls, Ontario, Canada

Hamburg, New York, United States

Support execution of consulting agreements. Ensure EHS pre-qualification of potential contractors. Enter executed agreements into Devon SAP. Draft change notices, change orders and review for potential requests. Attest invoices for proper rates. File contractual documents and correspondence. SAP functionality and master data management.