Senior Software Engineer (Servicenow)
Current
Nov 2020 - Present
AeroLeads people directory · profile
Brian Dowden Email & Phone Number
Senior Software Engineer (ServiceNow) at Giant Eagle, Inc.
at
Giant Eagle, Inc.
1 work email found
@gianteagle.com
1 phone found area 412
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Software Engineer (ServiceNow) at Giant Eagle, Inc.
Location
Pittsburgh, Pennsylvania, United States
Who is Brian Dowden? Overview
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Quick answer
Brian Dowden is listed as Senior Software Engineer (ServiceNow) at Giant Eagle, Inc. at Giant Eagle, Inc., based in Pittsburgh, Pennsylvania, United States. AeroLeads shows a work email signal at gianteagle.com, phone signal with area code 412, and a matched LinkedIn profile for Brian Dowden.
Brian Dowden previously worked as Senior Software Engineer (ServiceNow) at Giant Eagle, Inc. and Sr. ServiceNow Developer at Engine. Brian Dowden holds Bachelor’S Degree, Information Systems from Robert Morris University.
Company email context
Email format at Giant Eagle, Inc.
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{first}.{last}@gianteagle.com
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Profile bio
About Brian Dowden
Experienced ServiceNow Consultant/Administrator/Developer with 5 years of practical experience in implementation, development, solutions architecture, consulting, and administration of ITSM Suite, CSM Suite, Service Portal, B2B & B2C Customer Portals (UI & UX), ServiceNow Integrations, and Customer Application design. 2 years of practical experience in widget architecture and development, 8 total years of ServiceNow platform administration and development, 12 years of practical experience with implementing, architecture and administration in Asset Management, Procurement and CMDB modeling. Over 20 years of working experience with ITIL and Customer Experience. Strong sales professional with a bachelor’s degree focused in Information Systems from Robert Morris University.
Listed skills include Servicenow Administration, Technical Documentation, Microsoft Project, Servicenow Development, and 22 others.
Current workplace
Brian Dowden's current company
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8 roles
Brian Dowden work experience
A career timeline built from the work history available for this profile.
Sr. Servicenow Developer
ServiceNow Developer/Administrator for Giant Eagle, Inc. -ITSM Implementation + Major Incident Management-Service Portal Implementation-CMDB Implementation-NOW Platform Implementation-Service Catalog Process Design and Implementation-Field Service Management Implementation-Hardware/Software Asset Management Implementation-ITOM Discovery and Service Mapping.
Jun 2020 - Nov 2020
Solutions Consultant Ii
Lead ServiceNow Developer/AdministratorCSM ImplementationCSP & CSM Portal Implementation, design and developmentCase Management ImplementationEscalation Management ImplementationService Portal Implementation, design and developmentWeb Service development with Azure ESB Client Hierarchy Data using O-Auth.LDAP/AD transition to cloud integration for internal.
Nov 2019 - Jun 2020
Solutions Consultant I
ServiceNow Administrator & DeveloperNOW Platform and ITSM AdministrationUser AdministrationRole ManagementSystem Security AdministrationITSM DevelopmentService Catalog Development, best practices, and standardized process developmentReport AdministrationREST API ReportingServiceNow Platform and Application Consulting for project and new technology teams
Nov 2016 - Nov 2019
Technician Iii (Project & Process Analyst)
Fedex Services
Led key projects, including incident management portion of the enterprise wide implementation of ServiceNow for the FedEx Ground op-co.Served as the department technical lead for ServiceNow knowledge base and self-service. Responsible for creating, researching and maintaining FedEx Ground and Freight knowledge base.Designed and implemented new printer.
Aug 2014 - Jun 2016
Technician Iii
Fedex Services
Assisted project leads to complete Smart Post relocation and ADHOC projects on time and without incident.Worked with Smart Post hub managers and FedEx Services Procurement groups to ensure FedEx Smart Post assets were accounted for, functioning properly and maintained according to Information Security standards.Responsible for updating and creating.
Aug 2013 - Aug 2014
Legal I.T. Support
Fedex Services
Understanding and experienced with FedEx Information Security policies and procedures Configuration and deployment of FedEx assets to corporate business areasProvided direct I.T. support to the FedEx Ground Legal department Assisted in the research, deployment, and documentation of Legal applications: West LiveNote, CaseMap 8 & 9, and Trial Director 6.
Aug 2009 - Aug 2013
Executive I.T. Support / Legal I.T. Support
Provided white glove I.T support to FedEx Ground Sr. Vice Presidents, Divisional Vice Presidents, Legal, Contractor Relations, Finance Vice Presidents and their AssistantsStrong problems solving skills used to minimize down time to meet and exceed expectations Traveled to Executive homes to diagnose onsite remote access issues, pertaining to VPN, Citrix.
May 2006 - Aug 2009
2 education records
Brian Dowden education
Bachelor’S Degree, Information Systems
Robert Morris University
Associate’S Degree, Information Technology
Pittsburgh Technical College
FAQ
Frequently asked questions about Brian Dowden
Quick answers generated from the profile data available on this page.
What company does Brian Dowden work for?
Brian Dowden works for Giant Eagle, Inc..
What is Brian Dowden's role at Giant Eagle, Inc.?
Brian Dowden is listed as Senior Software Engineer (ServiceNow) at Giant Eagle, Inc. at Giant Eagle, Inc..
What is Brian Dowden's email address?
AeroLeads has found 1 work email signal at @gianteagle.com for Brian Dowden at Giant Eagle, Inc..
What is Brian Dowden's phone number?
AeroLeads has found 1 phone signal(s) with area code 412 for Brian Dowden at Giant Eagle, Inc..
Where is Brian Dowden based?
Brian Dowden is based in Pittsburgh, Pennsylvania, United States while working with Giant Eagle, Inc..
What companies has Brian Dowden worked for?
Brian Dowden has worked for Giant Eagle, Inc., Engine, Ddi | Development Dimensions International, Fedex Services, and Fedex Ground.
How can I contact Brian Dowden?
You can use AeroLeads to view verified contact signals for Brian Dowden at Giant Eagle, Inc., including work email, phone, and LinkedIn data when available.
What schools did Brian Dowden attend?
Brian Dowden holds Bachelor’S Degree, Information Systems from Robert Morris University.
What skills is Brian Dowden known for?
Brian Dowden is listed with skills including Servicenow Administration, Technical Documentation, Microsoft Project, Servicenow Development, Html Scripting, Microsoft Visio, Uat Coordination, and Project Coordination.
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