Business Resource Manger
Current➤ Serving as a liaison between corporate accounts, strategic regional accounts, WestRock plants, and customer locations.➤ Managing internal and external customer relationships while providing value-added sales and service support solutions.➤ Creating project plans and overseeing end-to-end development of customer specifications, logistics, and troubleshooting.➤ Providing specialized help for designated accounts and supporting supplier plants in improving overall customer service.➤ Developing Opportunity Plans that are in support of and align with Corporate Account's Key Account Profiles (KAPs).➤ Reviewing Opportunity Plans with appropriate Corporate Account personnel on a regular basis to deliver ongoing value.➤ Ensuring the needs of national accounts are met while aligning activities to meet business objectives and profit goals.➤ Assisting with budget development and management by working cross-functionally with sales and financial managers.➤ Presenting recommendations for national account updates and opportunities to the appropriate management team.➤ Developing a full understanding of customers' market landscape to proactively identify opportunities to add value.➤ Partnering with production, manufacturing, and account teams to ensure customer needs are properly communicated.➤ Providing a value-based selling approach by engaging internal resources to ensure customer business needs are met.➤ Reviewing customer profit contribution reports with local and regional management monthly to grow the margins.➤ Winning incremental volume or converting existing volume to differentiated sales by providing value-added solutions.