Brian Durham Email & Phone Number

Manassas, Va, Us

United States

Senior business leader responsible for leading Enterprise Product strategy positioning product suite for improved, long-term EBITDA growth.Achieved 33% YoY revenue growth for product suite exceeding key operational milestones in 2017Enhanced product investment & customer engagement programs launching two new product offerings (Right Party Verification for Messaging Services & Identity Verification Services) and delivering both products on time with quality while meeting financial targetsWorked with cross functional Engineering and Operations teams to launch agile product development initiatives and strengthen shared customer support operations to enable a customer-centric, quality driven focus. Delivered recurring Business Reviews of Enterprise product suite to Senior Executives and supported successful quarterly presentations to Board.

Herndon, Va

Senior executive reporting to Chief Security Officer. Establish strategic direction of fraud management program, customer security operations, and compliance programs. Provide consistent identification, evaluation, and treatment of security risks to mitigate potential impacts to the business and prioritize protective activities. Oversee security-related customer contact programs strengthening customer experience through an escalated security event lifecycle. Cultivated skilled leaders and strengthened department culture by assigning responsibility, encouraging focus on ingenuity & results, managing accountability, and providing opportunities for growthBalanced customer loyalty/experience, loss management, and business stakeholder growth/revenue objectives across 18 customer facing security programs increasing customer satisfaction levels 3.5% to current level of 89% (measurement taken from CSAT surveys)Enhanced customer security education and remediation programs strengthening customer resilience to malware and similar online threats by increasing customer security outreach remediation “cure” rate of customers infected with malware by more than 20x Led geographically dispersed teams and cross-functional support with Legal, Internal Audit, Customer Service, Sales, Product, Finance, HR, Technology, Learning & Development and Corporate Communications

Sterling, Va

Lead product strategy for business process outsourcing solutions resulting in an 8x increase in market share and four consecutive years of annual revenue growth rates exceeding 80%.Established and managed business process outsourcing contracts in more than 300 Telecommunications Service Providers. Managed strategic client and vendor relationships to reinforce organizational capabilities and strengthen service efficiency and customer satisfaction.Directed budgeting and financial analysis exceeding corporate profitability targets for four consecutive years 2008 Polaris award recipient for individual achievement among top corporate performers.

Managed legal compliance and fraud management business units with direct responsibilities for revenue and profitability. Lead business development and planning of marketing and product strategy for three new product initiatives within twelve months. Supported budgetary planning and presented monthly analysis of operational performance, revenue forecasts, profitability to executive management.Managed cross-functional engineering and operations teams coordinating product enhancements and customer change requests against strategic product direction

Herndon, Va

Sterling, Va

Executive Development Program, Strategy & Management

The Executive Development Program is designed to increase the business skills and leadership capabilities of managers who lead key parts.

Master Of Business Administration (M.B.A.), Mgmt, 3.95

Activities and Societies: Beta Gamma Sigma

Bachelor'S Degree, International Marketing, 3.0

Internship with Elderhostel (non-profit, continuing education for retirees)