Supported Vacation Ownership aspect of enterprise. Managed business analysis, demand planning, project management, delivery, and stabilization. Collaborated with other departments and responsible for 10 direct reports (coordination of 250+ contractors), managed day-to-day aspects of Program level execution and delivery of required business and technology objectives. Directed large tactical and strategic initiatives in support of implementing business plans designed to increase value, mitigate business risks, and improve overall future global business operations. Partnered with senior leaders from all business disciplines and process areas that ensured holistic coordination of business integration efforts, business transformation goals and new initiatives. Served as partner on new initiatives with third party vendors.• Led Strategic Business integration activities across organization for Transformational Enterprise initiatives that create efficiencies and enable new capabilities.• Headed brand integration efforts across entire organization and external partners (IBM, Deloitte, and small regional firms) to develop and deploy strategy for evolution of products, services, and technology.• Directed launch of original club in Asia-Pacific and integration with other clubs in portfolio.• Developed Enterprise roadmap to achieve business objectives over 3–5-year timespan.• Facilitated governance and execution processes to ensure appropriate prioritization, demand, and execution oversight. • Managed aspects of multiyear enterprise digital and experience transformation effort.

Collaborated to establish GDPR and other processes to standardize various Global regulatory statues. GDPR Initiative Leadership team member responsible for ensuring appropriate business processes were documented, identified process improvements, and captured supporting data flow. • Provided Privacy guidance and standardized Privacy Management polies and processes across the enterprise.

Led cross discipline teams and ensured optimal operational efficiencies and compliance with strategic, regulatory and governance objectives. • Launched visibility and management routines to facilitate execution and change management for key enterprise strategies. • Established Enterprise Roadmap to help facilitate strategic planning and prioritization. • Originated planning processes within matrix organization to promote alignment and enhanced coordination of strategic business and technology initiatives across Marriott enterprise. • Created Demand Planning governance process and management routines to align and prioritize technology initiatives to enterprise strategies.

Responsible for overall business and technology business planning for new product forms & resort development efforts. Business planning efforts included gathering requirements of multiple business disciplines, brand positioning strategies and product offerings in global market. Managed risks, implications, assumptions & budgets among stakeholders. • Integral part of launching MVW points (2010), led Reservation Transformation, Product consolidation (Abound), enterprise data initiatives (Global Data Protection) and established Mystique customer service program for Ritz-Carlton brand.• Defined process and management routines for development and management of multi-million-dollar budgets inclusive of associated assumptions, risks, and phasing. • Developed communication strategy to report project pipeline, business line trends, issues, and implications. • Established and implemented process for purpose of documenting and managing business requirements for enterprise level initiative.

Provided business and technology consulting services across disciplines within Marriott enterprise. Defined problems, created solutions, estimated, and analyzed for key strategic efforts. Performed more complex quantitative and qualitative analysis for business processes and projects. Responded to, solved, and made decisions on more complex/non-routine business requests. Assisted senior leadership and achieved business results by identifying opportunities that enhanced effectiveness of business processes and participated in development of department operating plans.• Participated in development of Enterprise Investment Strategy to transform and establish synergy of organizational technology investments by establishing visibility, governance and planning of technology spend.• Managed team that successfully designed, developed, and implemented $5M Guest Recognition and Service CRM Oracle-Siebel system for Ritz-Carlton properties worldwide. • Team Lead for Customer Relationship Management (CRM Oracle-Siebel) applications successfully performed analysis and solutions for compliance with Sarbanes-Oxley & Payment Card Industry (PCI) legislation.

Led numerous teams and designed, deployed, and supported Sales management systems. Increased sales efficiency and arranged better customer relationship capabilities. Provided corporate stakeholders with leverage to manage customer information and support Sales and Marketing initiatives. • Implemented enterprise-wide Oracle-Siebel CRM Sales and Service solution that increased marketing effectiveness, process standardization, and improvements.• Created Sales and Service solution for Latin American Division. This solution established processes and technology that had previously not been available for decentralized sales teams in Latin American markets.• Established and implemented process improvements for national telesales center, national telemarketing call center, and site operations. • Delivered multi-year implementation schedule that included return on investment (ROI) benefits, enhanced business and system capabilities, business process reengineering and technology integration improvements. • Developed and supported significant organizational business change management capabilities.