Technology is my passion! It comes as natural to me as breathing. As technology continues to evolve, it is my mission to help users appreciate the dynamic nature of technology and understand how important it is to have a working understanding of the devices and software we use every day. To know a thing creates just enough room for error, but to understand a thing; that's what unlocks its potential.It's this understanding of technology that has proven to be my greatest asset in my career. I'm afforded opportunities to connect with individuals through my work and educate and mentor on not only how to operate technology but to truly understand. I can effectively communicate this information to my clients so that they no longer feel overwhelmed by the technology that they use every day.I am a self-motivated and reliable technical support professional with an education/experiential background in Information Systems Management & Desktop Support with over 18 years of experience in resolving technical issues and mentoring technical support personnel in various industries. I am committed to personal and professional excellence, with excellent written and oral communication skills. A versatile and adaptable professional, with a focus on client satisfaction.My continued goal is to be an asset to any organization I join adding not only to its growth but also its commitment to investing in technology.Expertise: • Outstanding organizational, multitasking, and problem-solving abilities.• Exceptional Leadership and Mentoring Skills.• Excellent communication skills with a focus on team building and customer support.• Mastery of Microsoft Windows and Mac OSX• Mastery of mobile operating systems (iOS & Android)• Proficient in Linux support and troubleshooting• Mastery of PC Repair/Building• Web-based coding knowledge (XHTML, XML, CSS, JavaScript)
