Brian Johnson Email & Phone Number

Westville, Nj, Us

Camden, Nj, Us

Responsible for leading the IT Project Management for American Water’s Military Service Group directing resolution groups for the escalated issues of high-level contacts at 17 Military base installations.• Provides training, guidance, and mentorship to less experienced technicians.• Provides detailed documentation of problems/resolutions and guides used as learning materials for other departments and new hires.• Participates in the testing/evaluation of new desktop technologies and implements prototypes• Responsible for deploying technological trends and solutions to enhance the enterprises competitive edge.

Camden, Nj, Us

Implemented versatile support to client-base across the businesses with translatable knowledge across platforms and industry needs. At one point being the single client technology support source for all of the users at the HQ, our Military Services, and Contract Services Groups within American Water.• Oversee the daily performance of computer systems to resolve issues preemptively.• Install/Deploy PC systems and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Maintain detailed records of ticketed resolutions to communicate to other departments, the users, and leadership.• Develop training materials and procedures, or train users in the proper use of hardware or software.

Valley Forge, Pa, Us

Provided support to the company’s “Vanguard University building resolving a 2-year backlogged queue and reorganizing a disheveled inventory.• Provide Tier 1 technical support of the company’s desktop hardware and software computing environment.• Assists Tier II/III support groups by implementing and administering corporate desktop computing standards.• Provide training for the new hires of the department in standard technical support practices and processes.• Provide support for the Mac systems within the company.

Valley Forge, Pa, Us

Provided outstanding customer support solutions to the company’s external users.• Respond to client inquiries and requests for assistance with the organization's computer systems.• Identify problems, troubleshoot, and provide advice when assisting users to ensure that the highest level of professional customer service is provided.• Assist in educating peers in Mac OSX computer systems. • Coordinated with other IT areas to resolve global website issues.

Developed unique graphics for the site pages for each city the organization supports.• Assisted Webmaster in designing and developing web logo images for Philadelphia based non-profit organization. • Responsible for updating, maintaining, and validating website contact links. • Provided reports to company CEO, Webmaster, and staff.

Philadelphia, Pa, Us

Produced a digital translation of the Business College’s Annual Report publication as an interactive resource.• Collaborated with management to develop a new website for the Lebow College of Business’ “Annual Report Publication”.• Created, developed, and edited website architecture for the Annual Report that included a new web image, provided a Media Player with various audio and video files.

Master Of Science (M.S.), Information Systems Management

Bachelor Of Science - Bs, Digital Communication And Media/Multimedia