Brian Eck Email & Phone Number

Henderson, Nv, Us

Pull escalations from Level 1's, perform Root Cause Analysis' when customers request them. Assisted Level 3's when performing upgrades or perform upgrades by self. Performed several Hot Fix installs for current and older versions of software. Performed complete point upgrades when requested. Assisted high profile clients on customer sat issues. Supported such software as InfoGenesis, InfoGenesis Universal Desktop, eMenu, FreedomPay, Loyalty, ResPAK, Windows POSReady 7, WEPOS, and XP Embedded… Show more Pull escalations from Level 1's, perform Root Cause Analysis' when customers request them. Assisted Level 3's when performing upgrades or perform upgrades by self. Performed several Hot Fix installs for current and older versions of software. Performed complete point upgrades when requested. Assisted high profile clients on customer sat issues. Supported such software as InfoGenesis, InfoGenesis Universal Desktop, eMenu, FreedomPay, Loyalty, ResPAK, Windows POSReady 7, WEPOS, and XP Embedded. Other software used was Bomgar, WebEx, Logmein, TeamViewer, and JoinMe. Supported hardware associated with InfoGenesis such as IBM, PAR and J2 POS Terminals, kitchen printers, receipt printers, scales, customer displays, scanners, and cash drawers. Ticketing systems such as HEAT, and BMC Footprints. Performed queries and edits in SQL Server 2003 and SQL Server 2008 R2. Worked with InfoGenesis interfaces such as SMS, Opera, Visual 1, LMS, IGT, and various other property management systems. Show less

Assisted customers with various issues and requests such as report generation, back office configuration, high level network issues. Efficiently enter issues into ticketing system. Able to effectively use VPN and remote desktop as well as third party software in order to dial into customers workstations. Able to manage high priority issues with elevated clients. Worked with clients either by phone, email or chat to resolve their issues. Supported such software as InfoGenesis, InfoGenesis… Show more Assisted customers with various issues and requests such as report generation, back office configuration, high level network issues. Efficiently enter issues into ticketing system. Able to effectively use VPN and remote desktop as well as third party software in order to dial into customers workstations. Able to manage high priority issues with elevated clients. Worked with clients either by phone, email or chat to resolve their issues. Supported such software as InfoGenesis, InfoGenesis Universal Desktop, eMenu, FreedomPay, Loyalty, ResPAK, Windows POSReady 7, WEPOS, and XP Embedded. Other software used was Bomgar, WebEx, Logmein, TeamViewer, and JoinMe. Supported hardware associated with InfoGenesis such as IBM, PAR and J2 POS Terminals, kitchen printers, receipt printers, scales, customer displays, scanners, and cash drawers. Ticketing systems such as HEAT, and BMC Footprints. Show less

Multiple responsibilities including tutoring students, grading papers/tests, assisting instructors while teaching the class, assisted in the complete re-imaging of the entire campus on multiple instances, complete rebuild of Electronics labs.

Associate Of Science (A.S.), Network Systems Administration

Activities and Societies: National Technical Honor Society Visual Basic programming, Active Directory creation, linked several servers.

Associate Of Science (A.S.), Computer Electrical Engineering

Electrical engineering studies as well as electronic circuitry, C programming, Programmable Logic Controllers (PLC), micro-controllers.