Brian Eckler Email & Phone Number

Novi, Michigan, United States

Novi, Michigan, United States

Michigan / Ohio

REGIONAL OPERATIONS SUPERVISORIDEMIA Identity & Security N.A. / Michigan & Ohio / December 2014 to April 2021Responsible for performance and compliance of 72 Enrollment Centers in Michigan and Ohio. Enrollment Center locations are either company owned or partnerships sites whose agents are responsible for fingerprinting applicants requiring background checks for employment under State or Federal guidelines. Responsibilities & Achievements Include:• Supervise the completion of daily/weekly objectives of Agents assigned to 72 enrollment centers• 100% resolution correction of problems to customer satisfaction & operational performance within company identified time requirements• Consistently met Service Level Agreement objectives with less than 2% return/error rate• Required bi-annual site visits for company compliance & quality purposes at a 75% completion rate.• 90% Achievement of team development (through required courses and company briefs).• Completed 39 newly deployed Enrollment Centers over the last 2 years.• Oversight of onboarding & training for more than 40 new enrollment agents. • Provided data for all necessary reports on assigned programs on daily and weekly basis.• 100% return call back to agents or partners on problem resolution issues.* Other miscellaneous responsibilities.

Livonia, Michigan, United States

My position supports Enrollment Solutions Operations through participation in commercial, state, and/or federal programs through our national IdentoGo Centers.• Provide superior customer service to internal and external customers• Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software• Obtain successful customer fingerprint images and capture biometric information to meet or exceed program standards• Verify customer identity and scan required documents into database system• Successfully complete required biometric and data capture processes and paperwork on each customer• Adhere to all company and departmental employment policies regarding security and confidentiality• Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and requisitioning supplies.* Certified to train new personnel* Set up , calibrate, prepare new workstations at new IdentoGo locations/enrollment centers.

Northville, Mi

• Certified Notary Signing Agent (National Notary Association)• State (Michigan) commissioned Notary Public• Prep and proof closing documents for new, refinanced, reverse and home equity mortgages and auto loans, etc.• Liaison between client and mortgage lender and/or title companies.• Process all completed documents.• Affiliated with ten notary agencies.• Performed over 300 signings to date with an error free rating over 97% (Excellent standing).

Novi, Mi

Pest Control Division (January – August)• Supervision of seasonal staff servicing residential and commercial pest control customers.• Prospecting new sales leads. Preparing cost quotes and outlining pest control program.• Coordinating, scheduling and managing teams to deliver flyers to 54,000 homes over 6 weeks, promoting the company’s program.• Executing sales contracts to over 15,000 customers.• New pest sales of $1,200,000 in 2011 and $1,300,000 for 2012 (both record years).• Signed up over 30 new subdivisions to participate in the mosquito subdivision program.Christmas Décor division (August to December)• Assisted in marketing the Christmas Décor program for residential and commercial properties.• Coordinated target mailing of 35,000 brochures using online postal service software.• Supervised a sales team of 3, providing them with new leads and assigning territories.• Liaison to Sales Director providing daily sales record and closed percentages.• Presented and closed on 68% of sales leads.• Annual sales in excess of $550,000.

Royal Oak,Mi

• Supervised 8 employees to run errands for patients or employees covering 3 Beaumont Hospital campuses. • Responsible for hiring, training, evaluating employees following company guidelines.• Assured that each assignment, (average 10 errands per concierge) was completed at the end of each business day.• Prioritized and assigned daily tasks to staff and allotted petty cash sums to each one.• Collected and balanced daily task sheets against petty cash payouts and credit card receipts.• Uploaded credit card receipts daily and balanced all monthly receipts before sending to the company headquarters.

Dublin, Ireland

Administrator for St. Mark’s Church in Dublin (2000 – 2003)• Purchased and implemented accounting software to automate bookkeeping entries and best practices.• Handled all accounts payable and accounts receivables• Prepared checks for payments and handled all bank deposits. Reconciled and balanced all accounts.• Researched and implemented a new phone system and renegotiated maintenance terms, saving 13% on monthly costs.• Outsourced larger maintenance projects to save hourly/benefit costs to the total of €17,000 ($23,500) per year.• Negotiated new lease agreements on office copiers and equipment saving the church €1620 ($2245) per year.• Recruited and scheduled USA work teams to provide material and labor for remodeling and repairing work on the church.Administrator for Assemblies of God Ireland (AGI) (2003 – 2006)• Updated and maintained all credentialing records for ministers within the AGI network.• Assisted and facilitated national conference events including, identifying venues, arranging travel plans and accommodations, advertising, locating equipment rentals, and producing program brochures.• Led development of the AGI website and served as the site administrator.

Communication And Media Studies

Entered the Communications program with the intent to work toward a Journalism degree.

Associate'S Degree, Liberal Arts