Brian Eckman Email & Phone Number

Marietta, Georgia, United States

Operations Manager for primary location of chain consisting of three storesStaff management – hiring, training and day to day direction of sales and service staffScheduling, payroll reporting, review and feedback systemsCommunication, training, and documentation of sales and service goalsOngoing coaching and mentoring to ensure high levels of teamwork, successful interpersonal relationships and Team success through cross-functional problem solvingInventory management – receiving, merchandising and inventory control, including transfer and receipt of product to and from primary store and satellite locationsCustomer service and quality control – ensuring high level of Customer satisfaction in all transactions including primary sales interactions, follow-up contact and repair service quality

Tampa, Florida, United States

Director of all day to day activities for retail store generating sales of ~ 1.2M per year Marketing, advertising, and website management, including E-Commerce sales channel Accounting, HR and Employee management including all books, payroll, workman’s comp, and insurance for staff of 7-9 employeesPurchasing, stocking and vendor management for approx. $190k inventory Sales of all cycling related products – bicycles, shoes, clothing and accessories Custom bicycle fitting

Tampa, Florida, United States

Manager, Training Planning, development, coordination and delivery of all technical, managerial, and professional development programs for U.S. division. (Approx. 2,500 employees)Program Management – Worked closely with Customers and Client Account Representatives to tailor field technician training programs that ensured successful delivery within service level agreements Development of partnerships with training vendors in all areas of the U.S. Forecasting and tracking of approx. $2M annual training budgetCertified by Franklin Covey to facilitate The 7 Habits of Highly Effective People workshop Developed an automated, web-based learning center to streamline employee test and class requests, track development histories, and provide skills testing for employees Manager, Technical Support Managed day to day activities for distributed Team of Technical Support Representatives, providing support services for over 700 Field Technicians in the US Managed a 24/7, 365 days per year support infrastructure including 3 shifts and 24 hour on-call. Average call volume of approx. 8,000/month Supervised production and management of all Technical Documentation including an web-based repository accessible to all Technicians

Tampa, Florida, United States

Led a team responsible for inventory tracking of computer parts and equipment, as well as the filling of replenishment and emergency part orders for service force

Fort Pierce, Florida, United States