Brian Eckstrom Email & Phone Number

Philadelphia, Pennsylvania, United States

SEI is a business and technology consulting firm committed to consistent delivery and collaborative partnerships. Founded in Cincinnati in 1992, SEI now employs more than 330 consultants across the United States.With support from our national organization, our seasoned local teams take a holistic approach to new engagements, working with client.

• Oversaw technology initiatives for 11 grocery stores in South Jersey/Philadelphia.
• Led technology aspects of projects, including store closures and new store openings.
• Collaborated with vendors to identify and implement infrastructure needs, ensuringseamless integration and optimal performance of critical systems.
• Coordinated with Loss Prevention to implement AI tools to reduce theft at self checkoutstations.
• Implemented centralized electronic shelf labels across multiple stores resulting in oversignificant savings in labor per store per year.
• Created an internal advertising network for Marketing to independently create anddistribute ads to individual or multiple stores.

• Led technology growth and innovation, resulting in a revenue increase year over year.
• Aligned IT objectives and goals with overall business strategy by implementing an ITroadmap in collaboration with senior-level leadership.
• Overhauled onsite infrastructure across 3 locations and migrated to cloud and hybridsystems, enhancing efficiency and collaboration.
• Implemented an automated VOIP contact center, reducing cost per contact by up to50% and improving customer experience.
• Spearheaded the implementation of a Warehouse Management System, optimizing laborcosts and increasing ordering efficiency.
• Introduced a plan to migrate from Shopify and Salesforce to a custom-codedproprietary ecommerce platform and CMS.

Pennsauken, NJ

• Executed IT initiatives from concept to deployment, working with internal business leaders to ensure acceptance at all project points, establish informed KPIs, and monitor performance with an effort to continuously.
• Implemented process improvements on the Helpdesk resulting in cost per contact savings of 20%
• Delivered a 20% increase in customer base on WTSO.com year over year for 5 years by driving UX and digital design improvement initiatives.
• Prioritized and implemented IT spending and vendor life cycle process improvements, resulting in 50% savings over a 5 year period.
• Developed online stores for all brick & mortar locations, realizing a 15% increase in sales in a year while enhancing customer experience.
• Hired and built a sophisticated, highly efficient IT department from the ground up; over 5 years the team continuously met or exceeded established performance metrics, quality goals, and customer satisfaction targets.

Greater Philadelphia Area

• Implemented Incident Management in HP Service Manager on time and on budget.
• Improved labor costs by 12.5% by optimizing cross-functional groups concurrent to IT and PMO.
• Reduced project delivery time by 10% by creating synergies across impacted lines of business resulting in hardware and software being deployed more efficiently.
• Partnered with key stakeholders to identify and execute cross-functional goals while developing the business process.
• Managed internal and external contractors and staff throughout the project life cycle.
• Negotiated times, services, SLAs, & terms with stake holders and vendors.

Greater Philadelphia Area

• Reduced project delivery time by 10% by creating synergies across impacted lines of business resulting in hardware and software being deployed more efficiently.
• Negotiated times, services, SLAs, & terms with stake holders and vendors resulting in improved processes and a 15% improvement in efficiency.
• Streamlined user acceptance testing on ITSM tool by working with key stake holders and identifying over 200+ testing resources.
• Implemented Incident Management in HP Service Manager on time and on budget.
• Improved labor costs by 12.5% by optimizing cross-functional groups concurrent to IT and PMO.
• Partnered with key stakeholders to identify and execute cross-functional goals while developing the business process, resulting in a 10% improvement in effectiveness.

South Jersey Area

• Grew business by 10% or more year over year by targeted marketing along with word of mouth from providing great customer service.
• Optimized infrastructure by evaluating, investigating, identifying, and tailoring the best technological solution to result in a positive ROI for the customer.