Brian Edsell Email & Phone Number

Cleveland, Oh

• Resolve customer service issues pertaining to International and U.S. products• Manage outbound EMEA and Australasia operations work flow• Train and manage content service and customer care specialists team • Key stakeholder in various system development and team integration initiatives• Lead team revenue creation through add-on opportunities• Managed transition of International operations onto new distribution platform with minimal customer impact• Monitor, report and manage against Cisco Unity inbound and outbound call data• Create, manage and maintain PR Newswire's International product suite and U.S. products

Jersey City, Nj And Cleveland, Oh

• Coordinated with outside vendors for translation and distribution services• Took control of PR Newswire’s Edgar operations (2005)• Transferred to Cleveland in 2007 when PR Newswire moved its main operations hub• Responsible for hiring and training new International operations in Cleveland• Lead stakeholder in handover and transition of Edgar operations to Vintage Filings (2007)• Monitored, reported and managed against Cisco Unity inbound and outbound call data• Coordinated and managed multiple internal projects

New York City, Ny

• Managed after-hours operations for PR Newswire’s U.S. Domestic, Photo, International and Latin American desks• Provided internal quality assurance and external customer service• Responsible for individual and team performance, training, reporting and career development

Jersey City, Nj

• Proofread and distributed press releases for Fortune 1000, nonprofit and agency clients• Managed quality control of junior editors• Communicated with U.S. and International clients on a daily basis• Counseled clients about content and distribution options under tight deadline conditions