As Director of Cloud Ecosystems and Product Development, I am responsible for building communities of cloud, network and supporting service providers needed to enable high-performance IT and data center solutions. I bring more than 15 years of experience ranging from product to engineering and IT strategy. As a business-minded IT professional, I apply technical thought leadership and product knowledge to ensure CoreSite's customers and partners are positioned for success in leveraging our colocation and interconnection solutions. My areas of expertise are: - Cloud architecture and network topology- Tactical planning and go-to-market strategy- Product development & life-cycle management - Delivering business value through innovative technology solutions- The end-to-end customer experience

- Virtualized critical building automation systems; mitigated single points of failure and improved RPO & RTO objectives to align with business continuity guidelines.- Implemented MDM solution and secured 500 mobile devices with MaaS360; achieved 100% mobile policy compliance within 30 days of inception. - Designed and administered multi-site SCCM deployment for remote imaging and endpoint management.- Architected and implemented distributed file system to replace disparate file servers; increased resiliency and redundancy of core data systems, improved geographic IO performance. - Deployed and implemented Box secure content management and collaboration platform to 400 employees; captured business requirements, customized deployments per use case, developed training materials and delivered targeted training seminars.- Managed clustered Exchange environment achieving 99.997% availability. - Configured and implemented Mir3 Intelligent Notification System to support business continuity requirements and to facilitate enterprise communication during disaster recovery scenarios.- Reduced 2015 OpEx by $40k through diligent auditing of software agreements, decommissioning end-of-life applications, and streamlining offsite backups.- Reduced shadow IT by fostering partnerships with business units.

- Delivered advanced hardware and application support to internal and external stakeholders- Recognized and awarded by senior leadership for sustaining exceptional customer satisfaction scores- Key leader in creating and executing disaster recovery proposal ensuring seamless service coverages during unexpected outages or environmental events- Coordinate responses to critical personnel and staff reducing client impacting incidents - Contributor to measurable improvements in metrics and quality related implementations

- Point technician for high profile clients in diagnosing complex issues unresolved by Tier 1- Supported critical global supply-chain AS400 system- Technical writer in support of ERM Oracle E-Business Suite deployment- Established and promoted communication channels between developers and support teams to ensure product changes were vetted and supportable

- Translated Event Channel & MTA log’s isolating SMTP communication errors- Functioned as proxy between clients and vendors to effectively isolate issues impacting mail flow- Utilized a wide array of internal and public tools to research DNS, MX Record, and latency issues

- Senior Help Desk Technician (November 2004 – November 2006)- Global Help Desk Team Lead (January 2004 to November 2004 )- Global Support Specialist (May 2001 to January 2004)