A very fluid role, each day brings new challenges and situations needing my attention. My objectives are tied to the ebbs of the industry and the needs of the business on a day to day basis. The more static responsibilities come in the shape of process workflow improvements, project management and team leadership/mentoring.My team is responsible to be the last point of escalation for products we support, across all platforms (Windows Server, Unix/Linux Distributions, VMware Virtualized and AWS). Documentation and Training development are a large part of the role and I have been involved in several training revamp projects and created training content from nothing to a full realized product.

As a part of the sales team I was involved with the actual Solution Engineering for existing and new customers. This was a role where depth of knowledge needed to be taken to a broader spectrum. My role was to join customer meetings to hear about a problems, future plans, or just to evaluate any ideas they have. Every call is different, but my responsibilities vary from designing an immense SQL infrastructure to evaluating potential AWS implementations based on application requirements.Aside from just direct customer interaction, I also built the technical documentation that the rest of the sales team needed to move forward in their process. As well as consult with other departments to ensure we have proposed not only a sound configuration and confirm we have the right people implementing the build.

Custom Client Services is a special program where we provide specialized support to Clients in the program. This goes beyond the Standard (Outstanding) support INetU provides. INetU Staff prides itself on the level of support we deliver as Complex Hosting Experts, Custom Client Services takes that a step further. From basic break/fix support, all the way to Product Development and Consulting, our team is able to know our clients goals, design, implement an environment, and build a relationship with all the people involved.

Pseudo-Supervisor of the Systems Administration team. Day to day responsibilities were that of a Systems Administrator with additional leadership tasks.

Maintain over 2000 Managed devices across seven local Data Centers and three remote Data Centers.Open Source Specialist

Support 2,800 users across a Pharmaceutical Campus. Day to day tasks included Break Fix of business requests and lab equipment. Supported systems include Dell, HP, Lenovo Windows XP and Vista clients across an active directory forest. Responsible for networking printers and other special requests. Level of work is considered Tier 2 support.

Dealer Systems Support Level 2, support of 32 Different in house applications. Diagnosis and resolution of possible software bugs and compatibility issues, Internet connectivity, and VPN and direct dial up connections. Resolving issues received directly by phone or from escalation. Extensive work with Siebel systems ticket tracking and knowledge base construction

DSD Mobile Support Level 1/ 2, 1st - 3rd level Sales Force support, Deskside and hardware support of Tablet PC, Pocket PC, laptop and peripherals, Client support of Windows 98, 2000, and XP operating systems, configuration of Microsoft Exchange Servers for WAN Clients, Active Directory account management, User account maintenance for AS/400 and Rumba Main Frame Access

Technical Customer service for students and the classrooms in The Training Camp’s primary training center. Classroom duties involved configuring labs for certification classes this includes the networking, power and PC heath, books and projector. Our team was also qualified to maintain not only the infrastructure of the training environment, but the site operations as a whole. Sometimes even picking up the 6 dozen donuts we provided every morning.