Brian Eisan Email & Phone Number

Etobicoke, Ontario, Canada

Managed facilities operations in the absence of the Primary Facilities Coordinator, ensuring maintenance, repairs, and cleanliness to uphold a safe work environment. Coordinated with vendors for efficient service delivery, promptly resolved inquiries, enforced facility policies for security and compliance, managed accurate records of fob assignments, and coordinated with HR to issue, reissue, or deactivate fobs as needed. Conducted security investigations through camera footage as needed.

Etobicoke, On

Customer Service Representative, 2016-Present• Provide information, support and services to health & safety consultants, strategic partners, and customers, including active promotion of IHSA’s products and services and processing product orders and registrations, and order tracking• Course administration including event setup, distribution of confirmation letters, verifying test scores, producing certificates and cards; processing payments, returns and refunds; completing appropriate paperwork and submitting to accounts receivable for processing• Virtual training setup and moderation, including system tests and troubleshooting, administering pre & post-testing, facilitating questions, monitoring test results, and sending out record of successful completion to participants• Ensuring accuracy of customer files from WSIB Firm lookout and compliance with privacy legislation• Facilities coordination including working with property management to resolve issues with HVAC, maintenance, cleaning standards; liaison between management and contractors as well as helped with maintaining access security cards and monitoring CCTVs

Throughout Ontario At Various Home Depot And Lowes Stores

Selected for 8-month Direct Marketing Engagement• Traveled throughout Ontario in association with Lowes and Home Depot, reaching out to contractors and small businesses, aiding them in developing their health and safety practices within their organizations• Actively engaged contractors and business owners by articulating the value of leveraging IHSA resources, following up after engagement to begin development of their health and safety practices

Etobicoke, Ontario, Canada

• Responsible for stockroom operations, including printing/packing and shipping all internal and external client orders in an accurate and timely manner; and maintenance of all collateral materials

Burlington, On

• Responsible for the secure storage and control of all gaming products in compliance with the Alcohol and Gaming Commission of Ontario, including but not limited to: slot machines, cage and coin components, slot parts including “Sensitive Parts”• Received, stocked, and shipped components, in addition to inventory control

Brampton, On

• Verified standing inventory counts to automated records• Investigated and reported variances to Inventory Coordinator / Manager• Performed regular cycle counts to maintain the integrity of the WMS and provided recommendations for the prevention of inventory issues

Brampton, On

• Oversaw and participated in the daily operations of the receiving department including offloading, receiving, palletizing, put away, and staging of merchandise• Investigated inventory issues• Assisted other departments to meet their deadlines• Performed troubleshooting with the RF/WMS (Highjump)• Collaborated with head office, other departments, and vendors to resolve issues and get priority orders to the stores on time

Mississauga

• Responsible for access/egress control, • Monitoring CCTV’s• Fire prevention• Providing First Aid/CPR assistance in an emergency• Interior and exterior patrols of the client’s property and responding to alarm calls• Writing detailed reports of activities that took place during the assigned shift

Etobicoke, On

• Private Investigator (part-time)• Provided security for labour disputes • Access / egress control onto the client’s premises• Interior and exterior patrols of the premises• Physical surveillance and writing detailed reports of activities that had taken place during the assigned shift

Police Studies Certificate, Police Studies

Loss Prevention, Lasa - Law & Security Administration

Graduated with Honours.