Brian Elder Email & Phone Number

Ottawa, Canada Area

The Technical Lead, Quality Assurance role is focused on providing technical guidance and support to the team, to ensure we deliver new functionality with quality. This role operates in a player-coach capacity, and requires someone who can assess product quality and processes and provide guidance to the team towards continuous improvements. You will be participating in designing and building best practices and sharing them within the QA Guild as well as outside of the guild, and work with the teams to promote continuous improvement to support our quest to deliver robust software that delights our customers.

Ottawa, Canada Area

Kanata Ontario

SUMMARY: Responsible for the Verification/ Validation testing of the Natus Neurology family of sleep diagnostic software and hardware that includes RemLogic, SleepWorks, Sandman and REMbrandt.ESSENTIAL DUTIES AND RESPONSIBILITIES • Verification & validation testing for new releases of software, hardware and systems• Creating, updating and executing test procedures• Reporting defects in defect tracking system and verifying fixes for defects• Creating verification reports• Creating Ghost images for computers• Assembling and configuring multi-computer setups for validation of systems and software• Creating automating test scripts where needed• Assisting Technical Service Representatives with resolving problems• Assisting software and hardware developers during implementation of new features• Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.• Some travel in- and out-of-country for training and providing client support.

Provide technical support via phone, Webex, Email and on-site for Sandman, Remlogic and Rembrandt sleep diagnostic hardware and software.Provide resolutions for Sleep Labs, working directly with Doctors and Physicians and Sleep techs. Install and configure new and existing client systems (software and hardware).Responsible for processing hardware troubleshooting and generating repair tickets.Generate custom reports support for MS Office 2003/2007Document customer issues and resolution details in a web-based program fits.Travel occasionally to customer sites for troubleshooting or installation of our products.Troubleshoot PC hardware and software problems on the Microsoft operating systems, including Windows 2000, XP, Vista and Windows 7.Provide direct support for sleep and respiratory medical equipment

Leggett Road, Kanata

Provide direct support for consumer and business clients. Provide technical support for printers, laptops, PC machines and handhelds. Use questioning techniques to precisely determine the nature of the problem being described or the service being requested. Use a predefined categorization scheme to correctly classify the call in a call-tracking system. Apply a call script to acquire specific information necessary to escalate specific types of requests to other support departments. Apply relevant procedures, processes, and recent service bulletins. Log all relevant call details into a call-tracking system (DellServ & Perigrin) Provide direct support for consumer and business clients. Dispense support for Windows 2000/2003 server, SAP, and AS400 systems. Provide technical support as determined by support procedures within a 24/7 Call Centre.

Microsoft Certified Systems Engineer, Computer And Information Sciences And Support Services

Activities and Societies: Completed My Microsoft Certified Professional, Certified Systems Administrator and Certified Systems.

Comptia A+ Software Certification, Computer Hardware Technology/Technician

Ba, Socuiology

Activities and Societies: Table Tennis Club3 of 4 years completed on my Bachelors degree. Part-time studies, 4 courses remaining.

High School, Completed Ontario Secondary School Diploma

Activities and Societies: Soccer Team, basketball TeamAttend High School