Brian Eldridge Email & Phone Number

United States

Damascus

1. Provide friendly, courteous, and quality support for desktop hardware, software, network, email and other standard desktop applications, and printing issues to all clients.2. Analyze problems reported and provide solutions to issues.3. Maintain a record of all call resolutions in incident ticket tracking software.4. Provide support to both local and.

United States

Little Rock, Arkansas Area

Investigates and resolves computer software and hardware problems of users. Perform desk-side support service client’s pre-defined/location specific service process. High level of customer focus and strong customer support commitment. Facilitates communication with customers, partners and vendors. Analyze problems, develop creative solution and assess.

Provide a single point of contact for support staff to receive support on IT issues, which includes, but not limited to, installing, diagnosing, repairing, maintaining, and upgrading all laptop/PC hardware, kiosk, plasma, and equipment to ensure optimal workstation performance. Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely.

Communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information.Key Contributions:  Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related.

Bachelors, Buisness Information Systems/ Organizational Management

Pbx Certification, User Administration On Phone Systems

Programming and user setups on Inter-Tell phone systems

Certification, A+, Certified Novell Administrator

Aa Cis, Computer Information Systems

Diploma, High School Diploma

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