Brian Enkema Email & Phone Number

At the core of exceptional customer service lies a commitment to fostering genuine connections and relentlessly pursuing excellence. My passion for enhancing customer experiences and driving operational efficiency has been the guiding principle throughout my career. I believe that supporting and developing teams within a collaborative and constructive environment is essential to achieving unparalleled customer satisfaction.With extensive experience as a customer service manager, I bring a diverse skill set that includes sales, call center operations, employee relations, and process improvement. My expertise encompasses vendor management, call monitoring, client relations, and staff development. I am well-versed in utilizing technologies such as Salesforce, Genesys, and Microsoft Office to streamline operations and implement effective strategies that drive both team and individual performance.My career is punctuated by notable achievements such as leading inbound sales and care teams to exceed targets while consistently enhancing vendor productivity and efficiency. I have been recognized with multiple awards, including the CenturyLink Lead to Amaze, CenturyLink Circle of Excellence, and the Direct TV Elite Club honors. My efforts in cultivating a performance-driven yet nurturing work culture have also been acknowledged widely by peers and superiors alike.My mission is to leverage my extensive background in customer service management to help organizations elevate their customer engagement and operational standards. Whether it's through advising on best practices, leading training sessions, or driving impactful initiatives, my goal is to create value and foster environments where excellence thrives. Let's connect and explore how we can collaborate to achieve exceptional results for your organization.

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  Milligan College

  Psychology