Brian Eppler Email & Phone Number

Scottsdale, Arizona, United States

IT support over the phone, email, and on-site for multiple clients.Ticket and SLA tracking in AutotaskWindows Server supportWindows managementGeneral and advanced Windows and Mac troubleshootingMachine imagingOffice 365 administrative and user supportOn-site hardware supportFirewall support, Sophos, Sonicwall, etc.Windows patching through continuumVM.

Set up and deploy work stations for usersTroubleshoot internal software and PC issuesMaintain networkSet up and deploy software to work stationsAssist users in backend training for Word Press and ShopifyAssist users in troubleshooting Windows and Mac OS issuesTrain users on how to use proprietary softwareCreate digital ads using Adobe Creative.

Tempe, Arizona, United States

Add and remove users in Active DirectoryRemove and set up user access and roles in various finance and payroll systemsCreate new user roles for various levels of accessSet up multi factor authentication accountsPerform audits of current users and their roles, as well as verifying proper authorization was granted at the time of user set upGenerate weekly.

Tempe, Arizona, United States

Subject Matter ExpertIncident management and SLA tracking through ServiceNowActive Directory password resets and group verificationSCCM remote outward installation and SCCM remote user supportEricom remote support for POS systemsGenetic Security support for security camera systems and video archivingAzure mobile device management for iPhone and Windows.

Phoenix, Arizona, United States

Incident management and SLA tracking through RemedyWork escalated tickets for phone, TV, and internet issuesWatchdog home and business security system supportProvision phones and phone features in digital switch systemProvision and troubleshoot email accountsFloor support for tier 1 and tier 2 representativesPoint of escalation Virtual switch work.