Brian Erdmann work email
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Brian Erdmann personal email
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Extremely hard working person who's excited to help our Partners grow their business. I'm continually looking for ways to improve and challenge myself.
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Sr. Enterprise Customer Success ManagerGlia Sep 2023 - PresentCSM of the year 2023 -
Customer Success ManagerMotus, Llc Feb 2020 - Feb 2022Strategic consultant to our enterprise customers.Identify goals and help customer exceed them.Conduct regular health check presentations with C-suite and other main decision makers.Advise on best practices and ensure customers are getting the most out of their existing product.s -
Implementation SpecialistMotus, Llc Jan 2019 - Jan 2020
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Transition SpecialistMotus, Llc Jan 2018 - Dec 2019In charge of migrating our clients from the Runzheimer platform to the new Motus platform
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Product Implementation LeaderRunzheimer International Oct 2015 - Jan 2018In charge of onboarding and managing the implementation of our clients. This includes managing the entire scope of the project; Such as coordinating resources, implementing new policies and processes, creating communications, facilitating organizational change and leading training sessions.I Work with all levels within the organization to ensure a smooth rollout of their new program -
Saas Implementation ConsultantZywave May 2014 - Oct 2015Analyzed partner needs, and recommended individualized solutions for most efficient use of software.Followed best practice protocol to advise partners in proper use of products, so that they can more effectively utilize software tools.Configured software to match specific needs of partners. -
Team Lead - Partner SupportZywave Jan 2013 - May 2014Identified and implemented processes to increase partner satisfaction.Twice, after Zywave acquired new companies, I acted as a liaison between Zywave and the new company traveling to each location (Nashville and Winnipeg) to ensure successful transitions.Created processes that increased efficiency of inter-departmental communication to exceed corporate and customer expectations.Revamped new hire on-boarding process to expedite new-hire training process, decreasing training time by 25%.Effectively balanced casework while mentoring employees and helping co-workers from other departments by answering their questions about computer software. Motivated employees to continue to improve themselves by reinforcing positive work habits, as well as identifying areas of weaknesses. Created and implemented improvement plans for employees to facilitate the attaining of productivity and corporate goals.
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Partner Support TechnicianZywave Sep 2011 - Jan 2013Mastered a complex suite of insurance products. I work directly with many of our Partner's on their complex issuesUsed as a reference point for our Partner Support Specialists to help them grow as Specialists, and to assist them with resolving issues. Go-to person for people who need assistance troubleshooting their Zywave Products.
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Partner Support SpecialistZywave Nov 2010 - Sep 2011Worked with a complex suite of insurance software to help our Partners grow their business. I provided superior customer service while solving an above average amount of questions/issues
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Data Services InternZywave Aug 2010 - Nov 2010
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Soccer Department ManagerMiddleton Sports & Fitness, Inc. Jan 2008 - Aug 2010In charge of purchasing, selling, and budgeting of our soccer product. I worked closely with our customers to provide exceptional customer service and to ensure their complete satisfaction.Worked closely with our new hires to ensure they were properly trained on our product, and provided exceptional customer service
Brian Erdmann Skills
Brian Erdmann Education Details
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Sociology With An Criminal Justice Emphasis
Frequently Asked Questions about Brian Erdmann
What company does Brian Erdmann work for?
Brian Erdmann works for Glia
What is Brian Erdmann's role at the current company?
Brian Erdmann's current role is CSM of the year | Glia.
What is Brian Erdmann's email address?
Brian Erdmann's email address is be****@****tus.com
What is Brian Erdmann's direct phone number?
Brian Erdmann's direct phone number is +126297*****
What schools did Brian Erdmann attend?
Brian Erdmann attended Uw-Whitewater.
What are some of Brian Erdmann's interests?
Brian Erdmann has interest in Children.
What skills is Brian Erdmann known for?
Brian Erdmann has skills like Customer Service, Employee Benefits, P&c Insurance, Saas, Microsoft Office, Customer Satisfaction, Product Support, Help Desk Support, Salesforce.com, Webex, Training, Cold Calling.
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Brian Erdmann
Real Estate Professional To Assist You In All Of Your Real Estate Needs!!!!Los Angeles Metropolitan Area -
Brian Erdmann
Los Angeles Metropolitan Area3yahoo.com, nantworks.com, nantworks.com4 +131078XXXXX
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