Brian Etty Email & Phone Number

Sacramento, CA, US

Responsible for end-to-end Customer engagement and fulfillment as well as Architectural consultation for design and development standards and training opportunities.

Responsible for end-to-end Customer engagement and fulfillment as well as Architectural consultation for design and development standards and training opportunities.

Sacramento, California Area

Mather CA.

Responsible for requirements gathering, technical design, and leading of the development of solutions for the I.T. Service Management Platform.

Mather California

Responsible for managing and restructuring the storage, presentation, and implementation of knowledge resources as they pertain to the Service desk.Project Representative for the Service desk on all enterprise project implementations. On going Quality Control for service desk standards, feedback, and improvement.Support representative for Enterprise.

Mather California

Tier 2 assistance serving the Sutter Health internal and external networks. Assisting in both customer based contacts, agent management, and the development and implementation of agent training at the Sutter Health general servicedesk.

Sacramento, California Area

First contact point for all Sutter Health facilities relating to Information Services for both internal and external customers.

Sutterhealth

Contract position with Sutter Health servicedesk. This is a first point of contact internal and external facing service desk supporting 60,000+ employees and over 400 clinical applications. A dynamic environment servicing central California.

Rocklin, CA

Provided Peer tutoring and assistance to College students in the subjects of Algebra, Calculus, Programming, Business Finance, and Managerial Finance.

Provided one on one assistance and training to both internal and external customers using Windows, Linux, and AS400 environments.Created, maintained, and analyzed trouble tickets using the RT ticketing system.Planned, assisted, and implemented long term solutions to reduce customer disruption and complication with software and hardware.

Brampton, Ontario, Canada

Provided support to internal and external customers with the Windows, MAVES warehouse management software, and AIX.Planned, and implemented a paper to paperless transition resulting in thousands of saved dollars each year.Revised the End of Day process to eliminating 6 man hours of labor each day for an over $35000 annual cost reduction.Had personal.