Brian Fairgrieve Email & Phone Number

Edinburgh, Scotland, United Kingdom

Dunfermline, Fife, United Kingdom

Dunfermline, Fife, United Kingdom

Dundee, United Kingdom

Working directly for the Technical Director within the energy efficiency sector, I was responsible for ensuring that all paperwork is compliant with OFGEM regulatory requirements before submission of CERO, CSCO and CSCO Rural measures within the Green Deal scheme to energy suppliers. Key Tasks• Carrying out quality checks on paperwork for every energy effieciency measure carried out to ensure adherance to industry regulations.• Producing performance reports for directors.• Introduced and implemented process and procedure documentation into the company.• Streamlined electronic storage by restructuring shared area and carrying out reconciliations to ensure 100% accuracy and providing consistancy with all legacy submissions made.• Providing feedback to staff.• Reconciling Purchase Orders, Invoices and Payments for ECO measures.• Implementing and managing new procedures to the department.

Hinckley, Leicestershire, United Kingdom

Working within the Performance and MI Team, I was responsible for reporting all OFGEM regulatory requirements for Order to Cash and ensuring adherence to D10 licence conditions.Key Tasks• Extraction and reconciliation of data and completion of OFGEM templates on a monthly basis ensuring 100% accuracy for legislative purposes to key stakeholders.• Ensuring adherance to regulatory audit requirements.• Investigating and validating works that have potentially failed regulatory standards of service.• Perform root cause analysis and raise recommendations for process improvements.• Ensuring that validated compensation is processed and reported.• Presenting audit and validation findings to high level management.• Providing feedback to levels above and below own worksteam.• Validation of complaint compensation requests.• Challenging current process and procedures to create a best practice.• Keeping up to date with current gas industry regulations.• Implementing and managing new procedures to the department.

Northampton, United Kingdom

Working within the Sales Order Processing team, I was responsible for managing a team of up to 23 direct reports that would produce more than 2000 quotations per month.Key Tasks• Ensuring that departmental standards of service are met.• Managing delegation of workload.• Managing productivity, quality and processes.• Managing team behaviour and conduct in accordance with HR Policies and procedures.• Undertaking performance appraisals of National Grid and Pertemps staff.• Handling escalated complaints and reviewing root causes to improve customer satisfaction.• Investigating and validating Statutory Instrument and Voluntary payments.• Ensuring policies and procedures are adhered to.• Regularly review process and procedures to ensure relevance with changes.• Keeping up to date with current gas industry legislation.• Implementing and managing new procedures to the department.

Northampton, United Kingdom

Working within the Sales Order Processing team, I was responsible for monitoring the quality of the quotation process. Key Tasks• Performing quality checks for Quotation, Acceptance and Planning within our own department and other retained networks for the monthly audits and providing appropriate feedback. • Providing support and guidance for all staff in the department.• Monitoring productivity and process.• Supporting Team Leader when necessary.• Briefing out changes in process and providing training material.

Edinburgh, City Of Edinburgh, United Kingdom

Responsible for the scheduling of gas connection works.Key Tasks • Ensure customers are updated at all times regarding the process of their work.• Ensure all forms and paperwork are submitted to highway authorities to ensure an opening notice is granted.• Ensure that all work instructions and supporting documents are supplied to Operations to carry out the work.

Edinburgh, City Of Edinburgh, United Kingdom

Edinburgh, City Of Edinburgh, United Kingdom

Edinburgh, City Of Edinburgh, United Kingdom

Hnd, Television Production Skills

Nc, Video Production