In my role as a leader in IT Service Delivery, I spearheaded a team responsible for managing infrastructure, operations, support organizations, and cloud services including Azure and Office 365. By leveraging strategic leadership, I enhanced service quality and operational efficiency across the board, ensuring that all technical components of the organization were effectively managed.Managed a substantial $20 million annual budget, overseeing both operational and capital expenditures. This involved optimizing financial performance and resource allocation to drive cost-effective solutions while maintaining high standards of service delivery.My leadership extended to the architecture and design of Infrastructure and ITIL Service Desk systems. I focused on optimizing processes and improving service delivery standards, which included the migration of 2,500 users from on-premise systems to Entra ID, enhancing user management and security protocols.Implemented an ITIL-based Service Desk using Jira Service Management, which led to faster incident response times and higher customer satisfaction. I also developed and executed a migration plan for transitioning Managed Service Providers to Azure, yielding a significant $3.6 million in annualized ROI and improving overall operational efficiency, all while continuously reducing operating costs and upholding service quality.

Led the IT Service Delivery and Security team, managing infrastructure, security strategy, and operations across Systems, Security, Communications, and cloud platforms such as Azure, AWS, and Office365. This leadership resulted in a streamlined and robust IT environment that enhanced organizational efficiency and security.Oversight of a $30 million annual budget was a key responsibility, where I ensured the effective allocation of resources and financial efficiency across IT projects and operations. My strategic budget management contributed to the optimal utilization of funds and cost control.Directed the architecture and design for both Infrastructure and Security, successfully implementing scalable and secure IT frameworks that bolstered organizational resilience. Additionally, I managed the migration from Okta to Azure AD for 750 users, improving user management and authentication processes with minimal disruption to business operations.Standardizing office connectivity and collaboration systems was another major achievement. I unified network infrastructure to enhance reliability and performance across all office locations and integrated video, voice, and office tools to boost communication and productivity. These efforts led to continuous operating cost reductions while maintaining high service quality.

Led a high-performing team responsible for global Service Delivery, overseeing data centers, support organizations, disaster recovery, and global helpdesks to ensure seamless operations and superior service quality across various regions. My role involved spearheading a global IT business transformation initiative, including the establishment of a captive center in Hyderabad, India, which resulted in significant cost efficiencies and annual savings of $13 million.Managed the financial performance of the Service Delivery team, overseeing an annual P&L exceeding $20 million. This role required driving fiscal responsibility and profitability within the department, ensuring financial targets were consistently met. I also engineered a cutting-edge managed and integrated service provider infrastructure across multiple data centers, enhancing customer-facing operations and setting new benchmarks in service delivery standards.As a founding member of the Enterprise Architecture Committee, I led global architecture and design efforts, driving the strategic vision and ensuring alignment with enterprise goals. My contributions included developing innovative architectural solutions that aligned with the company's strategic objectives, further elevating the organization's operational and service excellence.

Directed a global Service Delivery team, overseeing comprehensive service operations including data centers, support organizations, disaster recovery, and global helpdesks. This leadership resulted in significantly enhanced service efficiency and reliability across multiple regions. I was instrumental in architecting and implementing a global MPLS network with AT&T, which greatly improved network performance, scalability, and connectivity for international operations.In managing the financial performance of the Service Delivery team, I handled an annual P&L exceeding $15 million, leading cost-efficiency initiatives that ensured adherence to budget and maximized financial performance. My role also involved enhancing and developing systems infrastructure for a global Oracle R12 instance, which optimized system performance and integration, supporting seamless business operations on a worldwide scale.Spearheaded IT infrastructure business transformation efforts, achieving annual savings exceeding $2 million through strategic improvements and cost reduction initiatives. These efforts significantly contributed to operational efficiency and profitability, demonstrating a strong ability to drive impactful change and optimize financial outcomes

Provided expert technology and architecture consulting to city governments and hospital clients, focusing on enhancing operational efficiency and integrating technology across various sectors. This involved leading and managing project teams on large-scale infrastructure transformation projects, ensuring that outcomes were achieved within scope, budget, and timelines.In rural hospitals, I spearheaded the implementation of Hospital Information Systems (HIS) and Picture Archiving and Communication Systems (PACS), significantly improving patient data management and diagnostic imaging capabilities. This initiative greatly enhanced the quality of patient care and operational effectiveness in these facilities.Orchestrated the migration of Microsoft Active Directory (AD) from Netware, which streamlined IT operations, improved system security, and enhanced user management efficiency. This transition was crucial in modernizing IT infrastructure and supporting overall organizational goals.

Led the global Service Delivery team, overseeing the management of data centers, support organizations, and disaster recovery operations. My leadership ensured the seamless integration and functionality of these critical services, enhancing overall operational efficiency.From 1996 to 1998, I engineered and executed a national VoATM network rollout across 80 locations, incorporating toll bypass technology. This initiative significantly improved communication efficiency and reduced costs, demonstrating my ability to drive technological advancements and cost-effective solutions.In 1998, I innovated and deployed a managed VPN network across 80 locations, which resulted in over $1 million in annual savings through enhanced connectivity and security solutions. This project underscored my expertise in optimizing network operations and achieving substantial financial benefits.Managed an annual operating budget exceeding $15 million, emphasizing my commitment to financial stewardship and strategic resource allocation. Additionally, I pioneered a shared service model for IT, which streamlined operations across multiple business units, and implemented disaster recovery capabilities with a rigorous 4-hour Recovery Time Objective (RTO) and 30-minute Recovery Point Objective (RPO), ensuring robust business continuity. My ongoing efforts in maintenance optimization and cost management consistently resulted in significant cost reductions.