Brian Fleming Email & Phone Number

Fayetteville, Ar, Us

• Maintained and managed VMware vSphere infrastructure. Built Windows Server 2016 servers for various software vendor’s application needs for the hospital.• Lead 300 unit PC fleet refresh and deployment to upgrade facility workstations from Windows 7 to Windows 10.• Oversaw IT purchasing and cut down on overspending and put more focus on purchasing longer life products.• Active Directory Support to manage end user accounts, permissions, access right and storage allocations.• Implemented and maintained disaster recovery procedures, including backup and restoration of both physical and virtual servers.• Leveraged virtual server environment to transition end of life physical servers to new virtual server platforms.• Was the IT liaison for several facility wide IT projects, including new VPN rollout, email migration, and network switch and firewall appliance upgrade. • Was lead desktop support engineer for facility of six hundred users.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.• Responded promptly to requests for technical support.• Researched product and issue resolution tactics to address customer concerns.• Explained security measures in simple terminology to help users understand malware and phishing threats.• Configured hardware, devices, and software to set up workstations for clients.

Greenville, Ms

• Administered network infrastructure of small and medium sized business clients including medical clinics, law firms, and accounting firms.• Installed, configured, and maintained Microsoft Windows based servers.• Used ticketing systems to manage and process support actions and requests.• Served as primary point of contact for support relating to owned solutions and products.