Brian Flowers Email & Phone Number

United States

Grand Rapids, Michigan, United States

Chicago, Illinois, United States

• Created process to identify opportunities to reduce the number of shipments and expanded the process to other categories, which resulted in a savings improvement of 40% in its second year, and pacing to beat our 20%.
• Led project that produced a 3% increase in truck utilization, the highest one-year improvement for the client in over 5 years.
• Responsible for the day to day execution for multiple major product categories for our client, beginning with Philadelphia Cream Cheese for 2 years, then Ready to Drink, and most recently Ketchup.
• Wrote SOPs for Utilization, Filling/ Creating trucks, transportation reduction project, Export Code Date, and a variety of other processes that were submitted to and approved by our client for use in training and for.
• Led the Super User team during 2019 in completing monthly trainings, email updates on process changes, and planner reviews.
• Completed Super User initiatives to improve the onboarding process including a new hire checklist, review, and assessment.

Greater Chicago Area

Our department was outsourced to Genpact in October of 2017, and we were rebadged as Genpact employees keeping the same responsibilities and roles as described above.

Chicago, IL

• Managed over 20 key accounts and drove 300% sales growth by building creative end-to-end solutions for a variety of applications ranging from inventory management and asset control to security and wireless networking..
• Coordinated delivery timing with over 25 manufacturers and vendors to source hardware, services, and supplies to meet customer project deadlines.
• Managed 50+ data collection projects, including the selection of products and services, integration, deployment schedules, training of customer employees, maintenance/repair/spare options, and post-deployment technical.

Perrysburg, OH

• Progressed from Management Trainee to Assistant Manager within two years.
• Led branch operations including managing sales team of 7 people, customer relations, scheduling of car preparation and cross branch vehicle movement.
• Responsible for controlling costs and assets to improve profitability and stimulate growth.
• Achieved the highest customer service scores out of over 90 branches in our region.
• Generated over 10% fleet growth and was the only branch with positive sales growth every month for the first two quarters 2015.
• Generated over $450,000 in sales during my first year and grew the sales at Findlay, OH location by over 40% in five months.

Defiance, Ohio Area

- Lead operations at the Defiance and Wauseon satellite locations, including managing sales and customer relations, scheduling of car preps and logistics.- Improved customer service numbers by 10% from September through October 2014.- Created a strategy which effectively increased our 20 minute response time to insurance referrals at the Defiance and.

Toledo Express Airport, Swanton, OH

- Worked as a customer service and rental agent for all three companies owned by Enterprise Rent-A-Car.- Lead in sales throughout all 4 months at this location, while improving customer service scores and profitability.

Toledo, Ohio Area

- Generated over $450,000 in sales during my first 12 months.- Held the position of top salesperson in the branch for 15 of my first 19 months with the company. - Grew the Findlay, Oh location by over 40% from December 2013 – April 2014.- Improved customer service scores at the Findlay location by 18% in 3 months.

Toledo, Ohio Area

• Provided market research analysis in the development of a capital campaign with a target to raise $8 million to build a new Ronald McDonald House in Toledo, Ohio.
• Generated research and created related graphics and data records used to develop a strategy that successfully broadened our donation basis to counties that had not previously been active contributor regions.
• Presented research data and findings during board, marketing, committee, and finance committee meetings.

Maumee, OH

-Assisted driver with timely delivery of over 150 packages per day.-Collected signatures and incoming packages from customers.

Logan, Ohio

- Instructed up to 15 customers at a time on proper use of equipment and throughout a 2 to 6 hour zip-line tour.- Inspected course daily to ensure safety for guests.- Handled landscaping and property maintenance.

-Participated in and contributed to department meetings.-Organized files and images for two monthly catalogs, which reached thousands of libraries across the country.-Designed concept layouts and formats for catalogs.

Bachelor Of Specialized Studies, Public And Nonprofit Leadership, 3.56

Education record