Expertise and experience in Insurance & Financial Services across all LOB’s, product mixes and core functions. Driving the projects combining the power of automation, cognitive technologies, analytics and digital on top of application modernization and process outsourcing to deliver clear and measurable business outcomes. We help insurers augment core processes through AI and machine learning, reduce process inefficiencies through intelligent automation and legacy modernization.

Conduent is dedicated to creating exceptional customer engagement, accelerating the digital transformation across industries including banking and financial services, healthcare, retail and ecommerce, technology, telecom and media, travel and hospitality, logistics and utilities.

Head of Mphasis Insurance Solutions and Vertical. Responsible for pre sales, solutions and insurance consulting. Develop solution offerings for Mphasis strategic accounts and global hunter teams. Leverage relationships within the client organization and building innovative BFSI solutions, new business models to address common insurance problems through effective management and mentoring a team of highly experienced Insurance BPS/BPO, Domain Subject Matter experts and business & solution architects. Work with clients to enable innovation and partnered investment in agile platforms, business aligned systems and highly responsive business processes to help realize premium earnings and reconciliations quicker and at much lower cost of operations while at the same time continually enhancing customer experience. Develop industry leading offerings such as our Mphasis ComPASS P&C and ComPASS Group Solution suite, BPS, F2B and RPA. Design the GTM and technology evaluation, platform selection and implementation of critical systems, levers and tools to deliver high quality services to Mphasis clients.

Targets account business development, marketing and execution (strategic planning, demand generation, opportunity identifications, opportunity pursuit, and sales closure) within the Insurance Client sector. Works in partnership with the existing account/relationship management team to drive opportunity, solutions and business revenue at multiple key c levels of Insurance clients. Leads business consulting/business process optimization initiatives that translate strategy into execution road-map and future state vision

Director of Sales and OperationsSwenson Enterprises LLC is a regional property preservation and maintenance provider, dedicated to delivering quality service to residential and commercial clients. Developed and implemented a client centric marketing, pricing analysis and sourcing framework for enhanced communication between private equity firms, insurance companies and our many US based hedge funds.

Senior PMO responsible for the planning, organizing and managing resources for multiple MetLife Operations and Technology Division projects. Optimizes MetLife's vendor sourcing and client service delivery models while developing and working to expand the global implementation and capability network. Defines optimal scope and continues to advance MetLife governance through third party vendor rationalization within a comprehensive and robust risk management framework.

THE METROPOLITAN LIFE INSURANCE COMPANY Vice President and Tampa Site LeaderCultivated and then imparted the strategic vision, leadership and management for MetLife’s enterprise-wide operations, field support and transactions via KPI driven call centers, treasury, new business processing to include agency communication and broker service platforms for all Institutional Clients, Individual Life Business franchises, P&C, Annuity wholesalers and the MetLife Auto & Home Group. Effectively collaborated as site PMO with senior management, MetLife field agencies and off shore vendors across the organization to create and implement a comprehensive service level plan.

MILITARY EXPERIENCEUS Army / New Jersey Army National Guard US Army Armor Officers School, Ft. Knox, KY. Awards included: US Army Meritorious Service Medal (1), US Army Commendation Medal (5), US Army Achievement Medal (3), US Army Global War on Terrorism Service Medal (1), Global War on Terrorism Expeditionary Medal (1) and the US Army Overseas Service Ribbon (1).

My roles involved international and domestic project management, systems integration and on- site consulting work with ING Postbank N.V. in Amsterdam.

Managed all operational and administrative aspects of the Oppenheimer Trust Company, OpCap Investment business units and the The Pimco Trust Company.