• Microsoft Lync/Skype for Business Video Chat: Launched a $500k TIAA-CREF Video Chat initiative for Wealth Advisory team to conduct secure video chat sessions with clients. Pilot transitioned to production with a result of $6.2M in additional client investment due to personalized video chat sessions with TIAA Advisors• Virtual Desktop as a Service (DaaS): Launched subscription based service for Banking, Learning & Development, Quality Assurance, Application Development, and Production Services. Pilot transitioned to production with a result of $500k annual chargeback revenue to team’s cost center• Pilot environment / Lab management: General management through end user process documentation, DaaS group implementation milestones and initiative roadmaps, customer presentations, solution diagrams, and documentation for developed standards and processes Templatized recurring customer communications by creating Outlook Forms – Increased efficiency by 67% Designed, documented and automated workflows, communications, standards, processes and procedures for virtual desktop provisioning, deployment, cost modeling/chargeback, reclamation, and re-provisioning resources. – Increased efficiency by 110% Updated IT Service Management (Service Now) requests to reduce request process from 7 clicks to 3 clicks; – Increased efficiency by 233% Defined and created Blueprints, Business Groups, catalog items, and performed administration of VMware vCAC 6.0 environment comprised of 600+ virtual desktops. Completed vCAC 6.0 Install, Configure Manage course

PMO Divisional Manager – Managed revenue totaling $17M annually • Hired, trained, enabled, supported, and managed a team of fifteen project and program managers ranging in experience from junior to senior levels – requiring various styles and levels of management• Lead, Drive, Support, and promote organizational change & improvement, CMM maturity, communication, collaboration, team building, escalation management, revenue recognition, forecasting and compliance• Partnered with pre-sales team for customer meetings, value selling, closing business, and transitioning business from pre-sales to post-sales delivery teamProgram Manager – Cloud Program for CSX Technologies: Managed $4M budget• Private Cloud Program: WebSphere Platform as a Service, Infrastructure as a Service (vCloud Automation Center), operational business metrics definition and reporting (time to market, provisioning life-cycles, cost per virtual machine, employee cost), and cloud program governance (charter, status meetings and reporting, risk and communication plans, project plan(s) • Public Cloud Program: Software as a Service (vendor selection qualification, criteria, governance) including the integration with existing customer RFQ/RFP processProgram/Project Manager - Enterprise Accounts: Managed Revenue and Projects totaling $1.4M annually • Supported Program of Enterprise Accounts as single point of contact for implementation of VMware End User Computing (EUC) and Software Defined Data Center (SDDC) Suites of products• Propelled VMware’s footprint to solve complex customer requirements related to infrastructure virtualization and automation initiatives at Bank of America, BB&T, Capital One, Cisco, & TIAA-CREF *Selected for America’s Leadership Development Program - limited to top 1% of company of more than 12,000 employees

Program/Project Manager: Managed Revenue and Projects totaling $2.4M annually • Interfaced with clients to lead process design and implementation of large scale technology implementations including SAN, NAS, CAS, Data de-duplication, Data Migrations, Physical to Virtualization efforts, software and hardware refreshes, data center consolidations, and storage planning strategies• Provided leadership and team building while maintaining control of project budgets, scope, and schedule to deliver projects on time and within budget• Provided Change Management, process re-design, risk assessments, and consultation services during project implementations• Created project plans (MS Project), Work Breakdown Structure (WBS), accurate forecasts (MS Excel), project documentation (MS Word), and participated in Level of Effort (LOE) scope estimating and Statement of Work (SOW) for projects ranging from $5K- $1.5MM• Trained and mentored two junior Project Managers, created training plans, mentored via shadowing and one on one training sessions, and conducted progress reviews during mentoring*Selected for EMC “Platinum Player” award – limited to top 10% of company of more than 30,000 employees

• Responsible for full life cycle recruitment of consultants and senior business professionals in the Project Management, Business Analyst, and Information Technology disciplines• Managed recruiting process in its entirety • Conducted career assessments and advise career paths for candidates

• Managed simultaneous projects for lifeline resources in the biomedical/blood services industry• Established and maintained effective relationships with sponsor organizations. Provided organizational and operational support to donor groups to ensure project achievement• Analyzed existing and implemented new projects that created cost saving utilization of staff/resources • Defined project needs, identified resources, project timeline, conducted meetings, assembled recruitment committees, and ensured proper education to meet territory and geographical requirements. Planned and implemented strategies to recruit and retain donor groups• Maintained ongoing communication via email, telephone, and in person meetings throughout life cycle of projects

Honorable Discharge. Recipient of Navy Good Conduct Medal, Navy and Marine Corps Achievement Medal, and Armed Forces Service Medal.