* Handled tasks, code changes and pipeline management in Bitbucket* Assisted users with development environment setup on laptops and AWS Cloud9* Utilized tools such as Docker, Kubernetes, Terraform in day-to-day duties

* Maintain and administer machines that form the Waterloo office's build system* Administer distributed Subversion system located in multiple offices* Maintain scripts and scheduled tasks that monitor build system* Maintain Release Engineering portal written in Python* Lead small team of release engineers at offices in Waterloo and Bangalore, India* Provide company wide developer support via internal ticketing system

* Maintain machines and shell scripts that manage nightly build system* Administer Perforce server and bug tracker database for entire company* Program Java-based license activation component* Maintain software update server and Java-based client component* Create installers with Java-based InstallAnywhere software

* Investigated and provided resolutions to issues forwarded by customers* Provided timely and thorough responses via email and telephone* Addressed questions ranging from installations to advanced functionality* Maintained and updated Tech Support section of Maplesoft website * Assisted Quality Assurance team with product testing* Collected customer feedback and product suggestions

* Created procedural documentation for ISO certification project* Processed data from time received until ready to print* Performed pre-production duties individually and in teams in fast-paced printing environment * Utilized commercial and custom-made applications on UNIX and Windows* Programmed and worked with databases in Visual Basic and Visual Foxpro