Brian Friedhoff Email & Phone Number

Saint Louis, Mo, Us

• Sr. Business Analyst within Identity and Access Management (IAM) team supporting SSO products, Ping Federate and Ping Access. • Analyzed and collected requirements from Application Owners to onboard applications into Ping Infrastructure. • Utilized Confluence, ServiceNow and Jira to record requirements, coordinate tasks, and plan go-lives.

Milwaukee, Wi, Us

• Elicit and document requirements from business stakeholders. • Create user stories, test cases and Agile documentation in Jira and Qmetry.• Report and document business feedback, defects, workarounds and remediation plans. • Provide demos of completed work in Sprint Review sessions with cross-functional business stakeholders.

Milwaukee, Wisconsin, Us

• IT Business Analyst within Infrastructure Portfolio of the Johnson Controls Project Management Office (PMO). • Five-month contract for implementing Microsoft 365 services. Technologies include Microsoft Endpoint Manager, Intune Company Portal, Autopilot and SCCM.• Facilitate discussions with Application Owners for application packaging and using Intune Portal. • Coordinate, document and perform application testing for UAT processes. Prepare and coordinate virtual machines for use with application testers.

Clearwater, Florida, Us

• IS Business Analyst within Infrastructure Portfolio of the BayCare IS Project Management Office (PMO). Responsible for business analysis deliverables of the Initiation Phase of the PMO Methodology. • Analyze IS infrastructure and technology needs for new construction and business unit remodel projects. Review architecture and low-voltage drawings. Conduct on-site analysis of IS infrastructure, gather client requirements and translate into detailed requirements documents for leadership review and approval. • Facilitate infrastructure discussions with real estate, construction project managers and outside consultants. Represent BayCare IS to each healthcare facility or business partner through problem and service management, project planning, and support for the facility's strategic objectives.

St Petersburg, Florida, Us

• Analyze, design, develop, test, and document system functionality for Revenue Cycle systems. Work cooperatively with business users, the IT department, and application vendors.• Act as a primary contact for system users for technical support of Cerner Millennium Registration, Experian Health, Teletracking and Verity Credentialing. Work closely with IT Service Desk facilitating next level support as an application subject matter expert.• Interview end users, stakeholders, and project sponsors in order to assess business and Revenue Cycle needs; create requirements documents based on captured data and in accordance with governance protocols.

St Petersburg, Florida, Us

• Evaluate business impact of technical situations, translate business requirements into user and functional requirements and communicate to the appropriate business resources.• Create business specification documentation to meet business requirements. Utilize Team Foundation Server and ServiceNow to document requirements and communicate software issues to tech leads.• Provide end-user support, training, and best practices to ensure users successfully transition to updated environments. • Function as Office365/SharePoint Online subject matter expert for Jabil end-users. Create sites, libraries, content types and site columns.

Nashville, Tn, Us

• Lead cross-functional teams to address business or systems issues in healthcare software. • Create business specification documentation to meet business requirements. Utilize Team Foundation Server to document and communicate software issues to Developers and QA team members. • Partner with system stakeholders to identify, evaluate, and develop procedures that are cost effective and meet user requirements. Evaluate business impact of technical situations quickly and communicate to the appropriate business/management resources.• Function as SharePoint subject matter expert for several business units. Create sites, libraries, content types and site columns. Advise content owners on proper metadata usage and information organization.

Akron, Oh, Us

• Key subject matter expert for records capture, information organization, taxonomy, and maintenance of records according to governance policies for OpenText Content Server and SharePoint. • Analyze content management and business process requirements to implement repository and workflow solutions that satisfy business requirements in OpenText Content Server. • Proactively seek out industry best practices to ensure records management is as seamless as possible. • Facilitate the required documentation for compliance with 21 CFR Part 11. Including Installation, Operational and Performance Qualifications, along with associated Standard Operating Procedures and Work Instructions.• Function as the OpenText Content Server Administrator managing permissions, performing maintenance and system upgrades. Primary liaison between OpenText Support, third party vendors and ECM consultants to resolve issues and communicate solutions to business process owners.• Operate as a SharePoint Site Collection Administrator for several business units. Create sites, libraries, content types and site columns, as well as permissions management and monitoring of search crawls.

Jacksonville, Fl, Us

- Researched and documented existing business and system processes. Analyzed gaps between current processes to identify areas for improvement.- Led requirements meetings to define, write, and revise business requirements. Translated business requirements into detailed functional specifications. - Assisted development team with technical specifications, software testing, and business sign-off procedures. - Coordinated deployment of system enhancements from testing environment to production.

West Des Moines, Ia, Us

- Implemented healthcare applications through development, testing, and QA. Managed and prioritized changes in accordance with business requirements. Ensured tasks were performed in compliance with change management policies. - Led technical discussions during project meetings and collaborated with application development teams to address client requirements.- Worked with client groups, on-site and off-site, to analyze current business processes and procedures to help identify gaps and areas for improvement. Responsible for building strong relationships that result in a high level of business and user satisfaction.- Assisted with the writing of, or revision to program documentation, operations documentation, and user guides. Created, managed and collaborated the documents with the use of SharePoint Server.- Provided technical support and system administration for several enterprise systems. Ensured HIPPA compliance for system securities and reporting features. Healthcare business areas included: Academic ERP, Medical Records, Risk Management, and Staff Scheduling.

Bachelor'S Degree, Management Information Systems, General

Certificate, Project Management

Certificate, Healthcare Informatics